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7 Oct 2026
The TIO received 53,834 complaints in FY2025-26, down 6.5% on the previous year. Despite the decline, service delays, outages and mobile issues continued to disrupt Australians, driving calls for stronger consumer protections and sector reform.
7 Oct 2026
Phone and internet problems can have serious real-world impacts. With non-financial loss complaints increasing 22.7% in FY2025-26, this article explores how service issues affect work, education, safety and daily life beyond the initial technical fault.
7 Oct 2026
The TIO's FY2025-26 Annual Report highlights how communications services underpin everyday life and why complaint insights matter. Beyond resolving disputes, the report explores how data, reform and innovation can help shape a stronger communications system for all Australians.
7 Oct 2026
Complaints about unconscionable conduct rose 154.8% in FY2025-26. This article explores what may be driving the increase and why fair sales practices, suitable products and clear information remain critical to consumer trust.
7 Oct 2026
From stronger protections for people experiencing domestic and family violence to renewed focus on Triple Zero, mobile coverage and consumer safeguards, FY2025-26 was an important year for telco consumers.
24 Sept 2026
AFCA and TIO have signed a Memorandum of Understanding to strengthen cooperation on scam-related complaints. The agreement supports information sharing, referrals and coordination to help ensure complaints reach the right scheme.
23 Sept 2026
TIO Ombudsman Cynthia Gebert discusses trust, telecommunications reform and industry leadership, arguing that future regulatory change should focus on consumer outcomes, accountability and public confidence.
22 Sept 2026
The TIO has welcomed the Government’s proposed Digital Duty of Care and Privacy Act reforms, calling for stronger consumer protections, clear complaint handling standards and independent external dispute resolution to help hold digital platforms accountable.
22 Sept 2026
The Telecommunications Industry Ombudsman welcomes Senate recommendations to strengthen Triple Zero reliability, improve outage reporting and modernise telecommunications laws.
17 Sept 2026
When phone and internet services fail, the impact can be immediate. People can be cut off from work, study, healthcare, support services and loved ones. As reliance on connectivity grows, so have expectations about reliability and getting help when things go wrong.
13 Aug 2026
The TIO is calling for an overhaul of Australia’s telco regulatory framework after a new report found people in regional, rural and remote communities face ongoing connectivity challenges, limited service options and barriers to resolving phone and internet issues.
13 Aug 2026
The TIO is calling for reform of Australia’s telco regulatory framework after a new report found people in regional, rural and remote communities face ongoing connectivity challenges, limited options and barriers to resolving phone and internet issues.
16 July 2026
On 27 July 2026, we’re launching our new TIO website. The improvements make it quicker and easier for you to find information, get support and understand what to do when you need help fixing a phone or internet problem.
14 July 2026
The Telecommunications Industry Ombudsman (TIO) is aware of the disruption caused by the recent Telstra outage and understands many consumers and small businesses may have been affected.
8 July 2026
The Telecommunications Industry Ombudsman is aware of the Telstra outage affecting customers across Australia.
8 July 2026
We are aware of the Telstra outage affecting customers across Australia. Here’s some guidance on how we can help.
23 June 2026
When something goes wrong with a digital service, most people expect it can be fixed quickly. Instead, many Australians end up stuck in confusing systems, dealing with chatbots and automated responses, with no real help available.
22 June 2026
A new report, Someone to Turn To, from the Consumer Policy Research Centre (CPRC), commissioned by the Telecommunications Industry Ombudsman (TIO), reveals four in five Australians have experienced at least one problem with digital services in the past year.
11 June 2026
The Telecommunications Industry Ombudsman (TIO) received 14,002 complaints between January and March 2026, a similar volume to the previous quarter.
11 June 2026
For many people, the impact of a telco problem doesn’t stop at losing access to phone or internet – it can quickly turn into lost money, create stress and disrupt everyday life.
11 June 2026
More people are reaching out to the TIO about digital platform problems, with our latest complaints report showing a 56% increase in enquiries.
11 June 2026
When your phone or internet stops working, it can lead to costs from missing work, cancelling appointments or paying for a temporary service to stay connected.
1 June 2026
Ombudsman Cynthia Gebert spoke at Comms Day's 2026 summit in a special session on Restoring Telecom Reputation.
18 May 2026
Our Consumer Panel insights come from representatives at organisations right across Australia. These insights help us understand the challenges consumers face, and how we can best support fair outcomes.
18 May 2026
If your business sends text messages to customers to confirm bookings and deliveries, or send reminders or security codes, you may soon notice a change.
18 May 2026
Phone, internet and digital platforms are part of everyday life, but when something goes wrong, getting help isn’t always straightforward.
15 Apr 2026
The Telecommunications Industry Ombudsman (TIO) is pleased to welcome Carmen Basilicata as our new Executive General Manager, Operations.
15 Apr 2026
At PreventX 2026, the TIO shared insights and learned from experts working to prevent family, domestic and sexual violence. The event highlighted the vital role telecommunications services play in supporting victim survivors and the need for safe, responsive and flexible support.
15 Apr 2026
New rules will require telcos to publish standardised mobile coverage maps, making it easier to compare coverage and understand service levels across providers. The changes aim to help consumers make informed decisions when choosing, switching or using mobile services.
27 Mar 2026
The TIO welcomes ACMA’s decision to replace the Telecommunications Consumer Protections Code with an enforceable industry standard. The change aims to strengthen consumer protections, improve accountability across the telco sector and help prevent complaints before they arise.
25 Mar 2026
The TIO welcomes parliamentary recommendations to improve complaints pathways for digital platforms and online misinformation. The recommendations highlight the need for independent, accessible dispute resolution and stronger consumer protections when existing complaints processes fall short.
10 Mar 2026
Having trouble with your phone or internet service? This guide outlines practical steps to help resolve telco issues faster, from working effectively with your provider to knowing when to seek help from the TIO if your complaint remains unresolved.
10 Mar 2026
The TIO is supporting stronger protections against unfair telco practices that can leave consumers confused, out of pocket or trapped in unwanted services. The proposed reforms aim to improve transparency, fairness and accountability across the telecommunications sector.
18 Feb 2026
The Telecommunications Industry Ombudsman (TIO) received 14,017 complaints between October and December 2025, an increase of 3.6% from the previous quarter.
17 Feb 2026
The TIO has strengthened its Board with industry expertise through the appointment of Matt Healy and the reappointment of Maha Krishnapillai. The appointments support effective governance, stakeholder engagement and fair dispute resolution in an evolving communications sector.
17 Feb 2026
The latest TIO complaints report reveals more people are coming to the TIO for help after hitting dead ends with social media providers and other digital platforms when things go wrong online. Despit…
12 Feb 2026
The TIO welcomes ACMA action against a telco that failed to uphold a binding Ombudsman decision, highlighting the importance of fair outcomes for consumers.
6 Feb 2026
The TIO joined the Midsumma Pride March, celebrating LGBTQ+ inclusion, diversity and community while showing support for LGBTQ+ people, families and allies.
29 Jan 2026
We are aware of reports that some people may be having difficulty contacting Triple Zero (000) using older Apple devices, including iPhones.
21 Jan 2026
TIO complaint insights show Australians are losing time and money, and experiencing emotional distress due to telcos’ poor cancellation practices.
13 Jan 2026
The recent Victorian bushfires left many communities without phone and internet services. We offer dedicated help for people with phone and internet problems resulting from bushfires.
19 Dec 2025
Some older Samsung and Oppo A53s mobiles may not be able to call Triple Zero. If your phone is affected, your telco must contact you and disconnect your service within 28-35 days. Here’s what you nee…
4 Dec 2025
A new report by Telecommunications Industry Ombudsman (TIO) reveals more than 1,500 people have come to the organisation since 2023 with complaints about social media and other digital platforms.
13 Nov 2025
The latest Complaints Data Report (FY26 Quarter 1) from the Telecommunications Industry Ombudsman (TIO) reveals more people made compensation claims.
13 Nov 2025
If your team supports people directly who experience phone and internet problems, the TIO can help with a free webinar on issues your clients or community care about.
12 Nov 2025
The Telecommunications Industry Ombudsman (TIO) Board has reappointed Julie Hamblin as a member of its Board of Directors for a further three-year term.
5 Nov 2025
The TIO is aware of Optus outages that impacted mobile customers in parts of New South Wales, Victoria and South Australia on 5 November 2025.
24 Oct 2025
The Telecommunications Industry Ombudsman (TIO) welcomes the Australian Communications and Media Authority’s (ACMA’s) commitment to ensuring community safeguards for telco consumers are appropriate i…
20 Oct 2025
We are aware of a cyber incident that has impacted Dodo customers across Australia on 17 October 2025. Dodo, iPrimus and Commander customers may have experienced restricted access to email services w…
15 Oct 2025
If you’ve ever looked at your phone or internet bill and thought ‘this doesn’t seem right,’ you’re not alone. Billing complaints are one of the most common types of complaints we look at. This articl…
15 Oct 2025
The TIO’s Annual Report 2024–25 found overall telco complaints remained relatively stable at 57,592, but complaints about mobile service reliability and financial hardship increased significantly. Mobile disruptions, poor coverage and unresolved complaints were key concerns for consumers.
30 Sept 2025
The TIO is calling for stronger consumer protections after social media account lockouts left consumers and small businesses without effective avenues for resolution. The TIO supports the creation of an independent digital platforms ombudsman to help resolve complaints and provide redress.
22 Sept 2025
If you can’t call Triple Zero, we can help you, but first, make sure you’re safe. If you are in an emergency, look for immediate help through neighbours, local emergency services or community support…
19 Sept 2025
The TIO expressed its deepest sympathies to the families of the three people who died after being unable to call Triple Zero during the Optus outage.
3 Sept 2025
The Telecommunications Industry Ombudsman (TIO) welcomes Minister Wells’ recent announcement on moves to improve online safety for Australians.
25 Aug 2025
Mr Andrew Sheridan has today resigned from the TIO’s Board of Directors
19 Aug 2025
We are aware of a cyber incident that has impacted iiNet customers across Australia. If you have been impacted, or you are unsure if you are impacted, here is where to find what to do, how we can hel…
7 Aug 2025
Finding it hard to manage your phone or internet bills? Your telco is required to help and there are rules in place to make sure you get the support you need.
7 Aug 2025
A new TIO report found telcos are not consistently supporting customers experiencing financial hardship and, in some cases, are making financial stress worse. The report highlights barriers to assistance, inflexible payment arrangements and practices that can contribute to financial hardship.
2 July 2025
The TIO is aware of outages impacting customers in New South Wales and Queensland due to weather events. Outages have also been reported at locations in Western Australia. Services impacted include m…
1 July 2025
Today, the TIO’s improved complaint handling procedures are live – signalling a new chapter for fairness and the way we handle complaints.
23 June 2025
The Telecommunications Industry Ombudsman (TIO) welcomes the Australian Competition and Consumer Commission’s (ACCC) call for an independent, external dispute resolution (EDR) scheme for digital plat…
18 June 2025
The Australian Competition and Consumer Commission (ACCC) and Optus Mobile Pty Ltd (Optus) have agreed to a $100 million penalty, subject to court approval, for unconscionable conduct when selling te…
12 June 2025
From 1 July 2025, we are improving how we handle phone and internet complaints.
11 June 2025
The Telecommunications Industry Ombudsman (TIO) welcomes new rules to better support and protect victim-survivors of domestic, family and sexual violence.
23 May 2025
Flooding in NSW could impact your phone and internet services. We’ve put together some information to support you if you are impacted.
15 May 2025
Our Consumer Panel meets at least twice a year to discuss the unique issues affecting telco consumers and what we can do to help them.
15 May 2025
The Telecommunications Industry Ombudsman (TIO) has released its FY25 Quarter 3 (Q3) complaints data, revealing a concerning upward trend in financial hardship complaints compared with the same perio…
12 May 2025
The Telecommunications Industry Ombudsman welcomes the appointment of Anika Wells as Minister for Communications.
30 Apr 2025
When you’re experiencing financial hardship and finding it challenging to keep on top of your phone and internet bills, extra support and flexibility from your telco provider is vital. Through our ex…
30 Apr 2025
From 1 July 2025, updated Complaint Handling Procedures will come into effect that enhance fairness in our complaint handling. The changes follow recommendations from the TIO 2022 Independent Review.
11 Apr 2025
The Telecommunications Industry Ombudsman (TIO) is calling for stronger telco obligations to ensure victim-survivors of domestic, family and sexual violence (DFSV) are treated fairly, safely and cons…
19 Mar 2025
The TIO welcomes Glen Noonan to its Board of Directors and as the new Chair of the Board’s Audit, Finance, Risk and Compliance Committee.
12 Mar 2025
The Telecommunications Industry Ombudsman’s (TIO’s) submission to Stage 3 of Communications Alliance’s Telecommunications Consumer Protections Code (TCP Code) Review acknowledges improvements and cal…
7 Mar 2025
Cyclone Alfred could impact your phone and internet services. We’ve put together some information to support you if you are impacted.
25 Feb 2025
The Telecommunications Industry Ombudsman (TIO) encourages legislators to keep working towards a fit-for-purpose universal obligation that supports all Australians having access to mobile as an essen…
20 Feb 2025
Data released today by the Telecommunications Industry Ombudsman (TIO) reveals a surge in complaints between October and December 2024. Residential consumers and small businesses made 15,297 complain…
17 Feb 2025
Recent outages are a good reminder for small businesses to prepare for unexpected phone and internet outages so you can continue to trade with minimal disruption.
11 Feb 2025
The TIO is aware of the TPG outage at 5.15pm on Monday 10 February that may still be impacting some customers in NSW and ACT.
21 Jan 2025
The Telecommunications Industry Ombudsman (TIO) welcomes the Government’s proposed reforms to the telco regulatory framework. These reforms will raise the bar for telco service delivery and better pr…
11 Dec 2024
As part of the 2024 Members Meeting, Ombudsman Cynthia Gebert was pleased to host dynamic panel discussion interrogating the nature of vulnerability, titled “Actioning accessibility – bringing down t…
11 Dec 2024
The Telecommunications Industry Ombudsman Board had re-appointed Prof. the Hon. Michael Lavarch for a further three-year term as Chair, endorsing his leadership in a busy time for the telecommunicati…
11 Dec 2024
The TIO office will be closed from close of business on the 24 December 2024, and re-opening on Thursday the 2 January 2025. During this time, consumers can still lodge complaints and check the statu…
11 Dec 2024
We are amending our Terms of Reference to clarify the TIO’s role in delivering a fair and accessible communications market for Australia.
3 Dec 2024
The Telecommunications Industry Ombudsman (TIO) has welcomed the Federal Government’s announcement about the implementation of a mandatory SMS Sender ID Register.
13 Nov 2024
Quarter 1 data released today by the Telecommunications Industry Ombudsman (TIO) has revealed that a third of complaints made by telco consumers to the TIO came back unresolved (from their telco) bet…
31 Oct 2024
The Telecommunications Industry Ombudsman (TIO) welcomes today’s announcement from the Australian Competition and Consumer Commission (ACCC) that they have commenced proceedings in the Federal Court …
25 Oct 2024
On 28 October 2024, Telstra and Optus shut down their 3G mobile networks.
21 Oct 2024
The Telecommunications Industry Ombudsman Limited (TIO) welcomes the new appointment of Peter Gartlan as a member of its Board of Directors. Peter's three-year term commenced on 17 September 2024.
8 Oct 2024
The Telecommunications Industry Ombudsman (TIO) welcomes the Government’s Direction to the Australian Communications and Media Authority (ACMA) to strengthen protections for telecommunications custom…
8 Oct 2024
The Telecommunications Industry Ombudsman today published its submission to the Scams Prevention Framework (SPF) draft legislation and Explanatory Materials.
2 Oct 2024
The TIO’s online complaint form will be updated to simplify the process for consumers, and to capture additional data key to driving fair and reasonable outcomes. From October 10, our new form will b…
2 Oct 2024
The Telecommunications Industry Ombudsman (TIO) received 56,718 complaints from the Australian community in the 2023-24 financial year. Residential consumers accounted for 88.3 per cent of these comp…
30 Sept 2024
The Telecommunications Industry Ombudsman (TIO) welcomes the Environment and Communications References Committee’s final report on the Optus Network Outage, released Friday 27 September 2024. Last ye…
12 Sept 2024
The Telecommunications Industry Ombudsman is considering the implications for consumers regarding the Government's announcement about scam complaints falling within the scope of the Australian Financ…
27 Aug 2024
The Telecommunications Industry Ombudsman (TIO) has welcomed the announcement of new rules which will improve the way that telcos communicate with their customers.
21 Aug 2024
Data collated by the Telecommunications Industry Ombudsman (TIO) has found that Australians living outside of metropolitan hubs are experiencing significant issues with their telcos.
14 Aug 2024
At the end of July we held our quarterly Consumer Panel meeting to discuss the unique issues affecting telco consumers and what we can do better to help them.
25 July 2024
The 21st century has seen rapid changes in communications. Social media has moved from the advent to the norm, becoming increasingly important for social and business connection. Yet despite our reli…
25 July 2024
New research commissioned by the Telecommunications Industry Ombudsman (TIO) shows more than 75 percent of Australians have experienced some form of vulnerability in the last 12 months.
26 June 2024
From 1 July 2024 we will be making improvements to the way we capture and report our complaints data. We are introducing a data capture method based on Primary Keywords, and decommissioning the Multi…
16 May 2024
The Telecommunications Industry Ombudsman is a free and independent dispute resolution service for residential consumers and small businesses who have an unresolved problem with their phone or intern…
3 May 2024
Telecommunications Industry Ombudsman has made a submission to the Department of Infrastructure, Transport, Regional Development, Communications and the Arts, supporting the introduction of a mandato…
3 May 2024
Speaking at a Financial Counselling Victoria Summit in March, TIO Ombudsman Cynthia Gebert said that it’s timely that the telecommunications industry considers the changing nature of hardship and vul…
2 May 2024
The Telecommunications Industry Ombudsman (TIO) has today released its quarterly data on complaints received between January and March 2024. The TIO received a total of 15,799 complaints in this peri…
30 Apr 2024
The Telecommunications Industry Ombudsman (TIO) welcomes the Australian Government’s response to the “Review into the Optus outage of 8 November 2023 Final Report”, published 30 April 2024.
20 Mar 2024
The Telecommunications Industry Ombudsman (TIO) welcomes the remedial direction issued by the Australian Communications and Media Authority (ACMA) to provider Teleforce Pty Ltd trading as Urban Telec…
18 Mar 2024
In 2023, Australians lost over $470 million to scammers, with over 300,000 scams reported to the ACCC Scamwatch. It’s never been more important to ensure that Australian consumers are protected from …
18 Mar 2024
From 29 March 2024, new rules will assist consumers experiencing financial hardship to remain connected to essential phone and internet services.
4 Mar 2024
The Telecommunications Industry Ombudsman Limited (TIO) welcomes the new appointment of Thu-Trang Tran as a member of its Board of Directors. Thu-Trang's three-year term commenced on 26 February 2024.
22 Feb 2024
The Telecommunications Industry Ombudsman is a free and independent dispute resolution service for residential consumers and small businesses who have an unresolved problem with their phone or intern…
8 Feb 2024
The latest data from the Telecommunications Industry Ombudsman (TIO) reveals that consumers and small businesses made 14,671 complaints between October and December 2023, an increase of 13.4 percent …
15 Dec 2023
This December marks 30 years of the Telecommunications Industry Ombudsman. As a sector we have made truly extraordinary leaps and bounds over many years, and this year has been no exception.
15 Nov 2023
Latest data from the Telecommunications Industry Ombudsman (TIO) reveals consumers and small businesses made 12,960 complaints between July and September 2023, a decrease of 10.6 percent against the …
10 Nov 2023
On Wednesday 8 November 2023 there was an outage on the Optus network. This impacted the mobile network, nbn and fixed line network, and customers roaming overseas. Some service providers that use th…
8 Nov 2023
The Telecommunications Industry Ombudsman is aware of the Optus national network outage across Australia.
11 Oct 2023
Complaints from phone and internet consumers decreased 16.5 per cent in the last financial year ending 30 June 2023. In this period, consumers and small business made 66,388 complaints to the Telecom…
21 Sept 2023
Ombudsman Cynthia Gebert presented to the Telecommunications Society on the state of telco regulation and code development. She also reviewed the current level of complaints and canvassed reasons for…
19 Sept 2023
Between October 2023 and July 2024, the TIO will be rolling out a suite of technology changes designed to improve complaint handling.
1 Sept 2023
The Telecommunications Society (TelSoc) has pleasure in announcing its next online lunchtime event on Thursday, 21 September 2023, from 12.30 pm to 2.00pm.
18 Aug 2023
The Telecommunications Industry Ombudsman has recently received complaints from consumers about notifications advising their telco will no longer be offering an email hosting service. The TIO may be …
18 Aug 2023
In response to recommendations made by the TIO’s Independent Review last year, the TIO have introduced a new ‘Hardship and Extra Care’ queue to improve the complaint handling process for consumers wh…
27 July 2023
By Cynthia Gebert, Ombudsman The National Plan to end gender-based violence has a clear call to action for businesses and the corporate sector to play a part in responding to family violence. The pla…
25 July 2023
On Tuesday 25 July 2023 the TIO Board announced TIO’s support for the Voice to Parliament. The TIO supports the Uluru Statement from the Heart and accepts its generous invitation to walk together wit…
24 July 2023
In July 2023, the TIO’s Consumer Panel met virtually to discuss the issues facing phone and internet consumers. The telco sector has seen proposals for large-scale change to consumer protections in r…
24 July 2023
On 1 July 2023, a new referral contact process was launched by the TIO’s Early Resolution Team. The new process sees an automated message sent to consumers via text or email at the end of the referra…
6 July 2023
The Telecommunications Industry Ombudsman (TIO) welcomes this morning’s announcement by Minister Rowland directing the Australian Communications and Media Authority (ACMA) to regulate consumer protec…
28 June 2023
From 1 July 2023, the Telecommunications Industry Ombudsman will exercise the powers set out in its Terms of Reference to join multiple telco providers to a single complaint.
26 June 2023
Every year, the TIO celebrates outstanding employee and team contribution through Our People Awards.
22 June 2023
The Telecommunications Industry Ombudsman (TIO) today released the report ‘A time for change – Three years of systemic investigations in review’, calling for improved consumer protections through str…
16 June 2023
On Tuesday 13 June 2023, the TIO made a submission to Communications Alliance’s consultation for its 2024 Review of the Telecommunications Consumer Protections (TCP) Code. The consultation has signif…
13 June 2023
Ombudsman Cynthia Gebert addressed the Communications Day Policy Forum on the considerations for a Digital Platforms Ombudsman Scheme and the lessons learned in the telco industry.
10 May 2023
The Telecommunications Industry Ombudsman’s (TIO) Quarter Three Complaints Report shows residential consumers and small businesses made 17,777 complaints about phone and internet services between Jan…
27 Apr 2023
The Telecommunications Industry Ombudsman (TIO) today released a thematic review on financial hardship complaints. The review shows between 1 April 2021 and 31 March 2023, the TIO received over 3,000…
4 Apr 2023
Ombudsman Cynthia Gebert addressed the April meeting of the 2023 Economic Abuse Reference Group. Ms Gebert spoke about the TIO’s approach to complaints involving family violence and reflected on the …
29 Mar 2023
The Telecommunications Industry Ombudsman (TIO) made a submission to Treasury in late February 2023 to take on the role of the Digital Platforms Ombudsman. This submission was made in response to Tre…
3 Mar 2023
The telecommunications Industry Ombudsman supports the Australian Communications Consumer Action Network’s (ACCAN) call for a registration scheme for retail phone and internet providers.
3 Mar 2023
The Telecommunications Industry Ombudsman (TIO) Limited welcomes the new appointment of Maha Krishnapillai as a member of its Board of Directors. His three-year term commenced from 26 February 2023.
8 Feb 2023
The Telecommunications Industry Ombudsman’s (TIO) Quarter Two Complaints Report shows a 9.9 per cent increase in the number of complaints received between October and December 2022. Residential consu…
3 Feb 2023
Providing a fair, independent, and accessible dispute resolution service is part of the TIO’s purpose. World-leading work has been underway at the TIO, with the Fairness Project Team creating a visio…
3 Feb 2023
The Dispute Resolution Group at the TIO has been trialling a new pre-conciliation tool that helps process unresolved complaints and achieve faster outcomes.
17 Jan 2023
The Telecommunications Industry Ombudsman (TIO) Limited welcomes the new appointment of Gerard Brody as a member of its Board of Directors. His three-year term commenced from 16 December 2022.
13 Dec 2022
Here we are at the end of my first seven months as Ombudsman – And what an exciting time those months have proved to be. It has been wonderful getting to know the hard working and dedicated teams tha…
24 Nov 2022
The Telecommunications Industry Ombudsman’s (TIO) Quarter One Complaints Report shows between July and September 2022, residential consumers and small businesses made 16,310 complaints, a decrease of…
21 Nov 2022
On 1 January 2022, the TIO’s new Terms of Reference went live – including our new ability to join providers to a complaint. Following careful consideration of feedback from stakeholders, the project …
14 Nov 2022
The Telecommunications Industry Ombudsman (TIO) is pleased to announce the reappointment of Julie Hamblin as a member of its Board of Directors.
18 Oct 2022
In early October, our Internal Communications Team attended the International Association of Business Communicators (Victoria) Bronze Quill Awards ceremony. The Team was given an Award of Merit for t…
12 Oct 2022
The Telecommunications Industry Ombudsman (TIO) welcomes the findings of the 2022 Independent Review into the scheme. The Review, conducted by Queen Margaret University in Edinburgh, provides insight…
28 Sept 2022
The Telecommunications Industry Ombudsman is a free and independent dispute resolution service for residential consumers and small businesses who have an unresolved problem with their phone or intern…
21 Sept 2022
In good news for consumers, complaints about phone and internet services decreased 33.4 per cent in the last financial year ending 30 June 2022. During this period, residential consumers and small bu…
20 July 2022
The Telecommunications Industry Ombudsman (TIO) today released a report highlighting the key drivers behind complaints about mobile services. The report is in response to a shift in complaint trends,…
19 July 2022
The Telecommunications Industry Ombudsman invites you to a free online event, “A conversation with the TIO: Investigating complaints about essential mobile services” on Thursday 4 August at 11am (AES…
19 July 2022
On Wednesday 13 July, the TIO hosted its Consumer Panel, with representatives from consumer advocacy groups across Australia.
18 July 2022
The Telecommunications Industry Ombudsman is always looking for ways to improve complaint handling methods and procedures. Recently, a Targeted Resolution Team was established to test new dispute res…
14 July 2022
TIO Board Chair Professor the Hon. Michael Lavarch AO reappointed for a three-year term
12 July 2022
Statement on ACMA Federal Court action against Limni Enterprises Pty Ltd (formerly Red Telecom Pty Ltd)
16 June 2022
Ombudsman Cynthia Gebert delivered a keynote address at the ACCC's 2022 National Consumer Congress. Ms Gebert spoke about the need for telecommunications to be recognised as an essential service, the…
25 May 2022
The Telecommunications Industry Ombudsman’s Quarter Three Complaints Report shows phone and internet complaints increased for the first time in five quarters.
23 May 2022
The TIO began it’s official reconciliation Journey in 2020, and since has been progressing actions and items on the organisation’s Reconciliation Action Plan (RAP), with the goal of becoming official…
23 May 2022
Dana Beiglari, the TIO’s newest Board member, is no stranger to learning from failure.
23 May 2022
Cynthia Gebert joined the TIO at the beginning of May as the organisation’s new Ombudsman. She brings over ten years’ experience to the role as the Energy & Water Ombudsman of Victoria, and over the …
14 Apr 2022
Are you or someone you know struggling to pay a telco bill? Have you been overcharged for your telco services? Maybe you had a payment plan that you can no longer follow, and your telco has cut off y…
5 Apr 2022
The Telecommunications Industry Ombudsman is pleased to announce Wendy Wang has been appointed Assistant Ombudsman of Dispute Resolution.
30 Mar 2022
The Ombudsman has revised the Guidelines on Land Access Jurisdiction. The Guidelines are intended to assist carriers, and landowners and occupiers, to better understand the land access process, as we…
30 Mar 2022
Each year the Telecommunications Industry Ombudsman (TIO) receives thousands of complaints about faulty services. In the last financial year, there were over 15,000 complaints about having no phone o…
30 Mar 2022
The TIO is proud to announce from 4 April 2022, our Early Resolution contact centre will be open from 8am to 8pm AEST.
21 Mar 2022
The Independent Review is a legislative requirement of the TIO scheme and must be undertaken every five years. The review examines whether the TIO scheme complies with the Benchmarks for Industry Bas…
16 Mar 2022
On Tuesday 15 March, the TIO launched a two-week trial of its Auslan Video Remote Interpreting Service. This is a new service, which will allow people who are Deaf or hard of hearing to contact the T…
16 Mar 2022
Providing a fair, independent, and accessible dispute resolution service is part of the TIO’s purpose. But what does ‘fair’ really mean? And can it be objectively measured? These are questions the TI…
16 Mar 2022
The TIO’s EDI and Wellbeing Lead Andrew Fitisemanu tells us it’s not about why, but why we must.
16 Mar 2022
In late February, TIO’s Outreach Team headed to Gippsland to attend a series of events run by the National Recovery and Resilience Agency and Rotary Australia. The team travelled to Nowa Nowa, Buchan…
15 Mar 2022
As my last month as Ombudsman comes to an end, I am excited to be returning home to family (including a new grandson) in New Zealand. I am also incredibly sad to be saying goodbye to my TIO colleague…
10 Mar 2022
2020 Terms of Reference Modernisation
23 Feb 2022
The Telecommunications Industry Ombudsman (TIO) Limited welcomes the new appointment of Dana Beiglari as a member of its Board of Directors. She will commence her term from 26 February 2022. Dana wil…
23 Feb 2022
At the request of Michael Lavarch, Board Chair, and with the endorsement of the Board, Ombudsman Judi Jones has changed the effective date of her resignation from Thursday 31 March to Friday 29 April…
9 Feb 2022
The Telecommunications Industry Ombudsman’s Quarter Two Complaints Report shows phone and internet complaints declined for the fifth consecutive period.
8 Feb 2022
Statement on ACMA remedial direction issued to telco provider 1800 BizPhone
1 Feb 2022
Cynthia Gebert appointed as new Telecommunications Industry Ombudsman
11 Jan 2022
Epic Infotech Pty Ltd (trading as Epic Broadband) was deregistered in ASIC on the 19 December 2021.
15 Dec 2021
Here we are at the end of 2021, and what a year it’s been. Phone and internet complaints are down, which we think is a positive signal for consumers and telcos. And we have lived through another year…
24 Nov 2021
The Telecommunications Industry Ombudsman (TIO) today released a report on systemic investigations into fraud enabled through phone and internet accounts.
23 Nov 2021
The Telecommunications Industry Ombudsman is delighted to announce a formal collaboration with Thriving Communities Partnership as an ambassador and partner. Thriving Communities Partnership is a not…
23 Nov 2021
The Telecommunications Industry Ombudsman invites you to a free online event, “A conversation with the TIO: Defending phone and internet accounts from fraudsters” on Thursday 16 December at 11am (AES…
29 Oct 2021
The latest quarterly report from the Telecommunications Industry Ombudsman (TIO) shows complaints about phone and internet declined for the fourth consecutive period.
20 Oct 2021
The Telecommunications Industry Ombudsman (TIO) today published its submission to the Department’s Regional Telecommunications Review 2021. The submission highlighted the concerns of telco consumers …
18 Oct 2021
The TIO's Consumer Panel is pleased to announce its newest member, the Regional Tech Hub. The Regional Tech Hub fills the vacancy arising from the Country Women’s Association of Australia’s resignati…
6 Oct 2021
The Board of the Telecommunications Industry Ombudsman today announced Ombudsman Judi Jones has resigned and will be departing the organisation in March 2022. Her departure will see her return home t…
29 Sept 2021
On Friday 1 October and Monday 4 October, the TIO is giving our employees two mental health days. This is to provide support for our people in dealing with the challenges from the prolonged Covid res…
22 Sept 2021
Complaints about phone and internet services decreased 6.1 per cent in the last financial year ending 30 June 2021. During this period, residential consumers and small businesses made 119,400 complai…
1 Sept 2021
The Telecommunications Industry Ombudsman’s latest systemic investigation reveals while most telcos have robust policies for dealing with financial hardship, the policies are not always applied consi…
30 Aug 2021
If there’s one thing that the COVID-19 pandemic has taught organisations, it’s that employees can do their job remotely and do it well. As Teams calls and video chats with colleagues are now the norm…
30 Aug 2021
Tackling reduced wait times for escalated complaints and increasing accessibility to the TIO’s services has been a focus for the Dispute Resolution Team over the past few months. The TIO’s Direct Con…
30 Aug 2021
The Telecommunications Industry Ombudsman invites you to a free online event, “A conversation with the TIO: Responding to consumers in financial hardship” on Thursday 23 September at 11am (AEST) via …
17 Aug 2021
The Telecommunications Industry Ombudsman (TIO) would like to thank Teresa Corbin for her contribution to the scheme during her time as CEO of the Australian Communications Consumer Action Network (A…
12 July 2021
The Telecommunications Industry Ombudsman kicked off pride month by celebrating the launch of the new employee reference group Proud @ TIO.
8 June 2021
National Reconciliation Week ended on 3 June. To celebrate this important week, the Telecommunications Industry Ombudsman offered employees the opportunity to join a 'self-paced' film festival, with …
8 June 2021
At the end of May, TIO’s Outreach Team travelled to the Top End to attend Financial Counselling Australia’s (FCA) national conference in Darwin. The TIO hosted a stall, and two of our Assistant Ombud…
2 June 2021
Between January and March 2021, residential consumers and small businesses made 30,393 complaints about phone and internet services. This is a decrease of 0.3 per cent compared to the previous quarte…
17 May 2021
The Telecommunications Industry Ombudsman’s (TIO) latest systemic investigation report reveals the problems with telco sales practices that can lead to consumers signing up for products or services t…
17 May 2021
Last month, the Telecommunications Industry Ombudsman’s Outreach Team took the service on the road visiting senior citizens across regional NSW.
17 May 2021
In her first official speaking event since the pandemic in March 2020, Ombudsman Judi Jones spoke to Victorian Financial Counsellors about the about the trends in complaints over the pandemic period,…
20 Apr 2021
Wednesday 7 April was an exhilarating day for the Telecommunications Industry Ombudsman's Outreach Team - for the first time since March 2020, they were on the road again.
20 Apr 2021
Work is underway at the TIO refreshing the core systems used for managing complaints.
20 Apr 2021
Mary Russell is no stranger to resolving complaints. In her new role as the Assistant Ombudsman for Dispute Resolution at the TIO, she knows helping the consumer and the telco to work together is the…
31 Mar 2021
The Telecommunications Industry Ombudsman (TIO) Limited welcomes the new appointment of Mira Bashi as a member of its Board of Directors in February 2021. Mira Bashi will be joining as a Director wit…
15 Mar 2021
When it comes to recognising and responding to family violence, there is always more to do. The TIO is on the same important journey as many organisations and the broader community in understanding t…
15 Mar 2021
The Telecommunications Industry Ombudsman held its third Consumer Panel meeting on Wednesday 3 March 2021.
2 Feb 2021
Between October and December 2020, residential consumers and small businesses made 30,564 complaints about phone and internet services. This is a decrease of 11.2 per cent compared to the previous qu…
7 Jan 2021
The Telecommunications Industry Ombudsman (TIO) is undergoing a digital transformation led by human centred design (HCD) and we need your help to make our service better.
16 Dec 2020
On Tuesday 15 December 2020 the Telecommunications Industry Ombudsman (TIO) Limited held its first virtual Annual General Meeting. A key agenda item was proposed amendments to the TIO's Constitution.…
9 Dec 2020
Difficulties recognising consumers impacted by family violence, and a better understanding of what a consumer needs to feel safe are some of the challenges facing telcos when resolving phone and inte…
24 Nov 2020
This has been a tough year for everyone. Providing a great dispute resolution service isn’t just about looking after consumers and telcos, it’s also about looking after employees and their mental hea…
24 Nov 2020
On 11 November, the Telecommunications Industry Ombudsman (TIO) celebrated NADIDOC Week by launching its REFLECT Reconciliation Action Plan (RAP).
24 Nov 2020
Gender equality in the workplace is an important aspect of the Telecommunications Industry Ombudsman’s three-year Equality Diversity and Inclusion strategy. For the fourth year in a row, the TIO is p…
12 Nov 2020
Some telcos have told us an extreme weather event has meant their contact centres located in the Philippines have had to close.
30 Oct 2020
Commenting on the submission Ombudsman Judi Jones said: “Since 2018, the Telecommunications Industry Ombudsman (has welcomed the opportunities of the Consumer Safeguards Review to contribute to impro…
28 Oct 2020
The Telecommunications Industry Ombudsman (TIO) is actively positioning itself to be an Employer of Choice. The organisation is looking at ways to improve equality, diversity and inclusion, and provi…
28 Oct 2020
The TIO's Consumer Panel met (virtually) for the second time last week. The meeting provided a timely opportunity to reflect on the impact of COVID-19 on complaints, and share knowledge about issues …
28 Oct 2020
Between July and September 2020, residential consumers and small businesses made 34,476 complaints about phone and internet services This is an increase of 3.4 percent on the previous quarter, and th…
13 Oct 2020
On 1 October 2020, Red Telecom Pty Ltd sold most of its customer base to Vokal Pty Ltd (Vokal). Vokal is continuing to trade under the name Red Telecom. After the sale, Red Telecom Pty Ltd changed it…
30 Sept 2020
Complaints about phone and internet services decreased 4 per cent in the last financial year ending 30 June 2020. In this period, residential consumers and small businesses made 127,151 complaints to…
3 Sept 2020
Making a phone or internet complaint? Are you speaking to your telco or a fee-charging service?
26 Aug 2020
A new pilot program is aiming to make it easier for vulnerable consumers to complain to Ombudsman services. Launching this month is the “Partnership Transfer Project”, a joint initiative of the Telec…
26 Aug 2020
From Thursday 1 October 2020, the Telecommunications Industry Ombudsman will return to a 10-day timeframe for telcos to respond to non-urgent complaints. This is a positive sign that supports the way…
29 July 2020
The first four months of the COVID-19 pandemic saw telco call centres affected by global lockdowns leading to consumers being unable to contact their provider to report their phone or internet compla…
24 July 2020
Ombudsman supports ACMA warnings to telcos who fail to join its scheme
30 June 2020
The latest credit assessments mystery shopping study by the Australian Communications and Media Authority (ACMA) shows telcos are making good progress in implementing strengthened consumer protection…
3 June 2020
Small businesses experiencing financial loss, signing up to unsuitable plans, breakdowns in communication when fixing faults, and lack of a suitable backup plan when phone and internet services are d…
20 May 2020
Residential consumers and small businesses made 32,441 complaints about phone and internet services to the Telecommunications Industry Ombudsman between January to March 2020. While the comparison ag…
18 May 2020
This month, the Telecommunications Industry Ombudsman signed revised Memoranda of Understanding (MoUs) with the Australian Communications and Media Authority (ACMA) and the Australian Competition and…
13 May 2020
The Australian Competition and Consumer Commission (ACCC) and the Telecommunications Industry Ombudsman (TIO) have signed a new Memorandum of Understanding (MoU), providing agreement on how the two p…
6 May 2020
A revised Memorandum of Understanding (MoU) between the Australian Communications and Media Authority (ACMA) and the Telecommunications Industry Ombudsman (TIO) sets out a refreshed approach to colla…
23 Apr 2020
The Telecommunications Industry Ombudsman notes today’s announcement about alternative commitments for Telecommunications Consumer Protections Code (TCP Code) compliance during the pandemic.
17 Apr 2020
NBN Co’s internet assistance package for community a welcome action
8 Apr 2020
In June this year, the Telecommunications Industry Ombudsman will announce its new FY2021-23 organisation strategy. Essential to the strategy is the organisation’s new values: ‘Together we D.R.E.A.M.…
8 Apr 2020
On 17 March 2020, the Telecommunications Industry Ombudsman hosted the first meeting of the newly formed Consumer Panel. The virtual meeting brought together consumer advocates from eleven consumer o…
2 Apr 2020
The Telecommunications Industry Ombudsman welcomes the Australian Communications and Media Authority’s focus on financial hardship policies for phone and internet consumers, published today, Thursday…
25 Mar 2020
As the cascade effects of the COVID-19 pandemic impact Australia’s phone and internet, the Telecommunications Industry Ombudsman is preparing for the expected increase in urgent complaints from vulne…
25 Mar 2020
I have declared the current COVID-19 pandemic is a disaster under the Business Continuity Plan, and from Thursday 26 March 2020, have increased the time to respond to standard (non-urgent) referrals …
19 Mar 2020
The Telecommunications Industry Ombudsman has activated its business continuity plan in response to the pandemic COVID-19, commonly known as Coronavirus. From today, Thursday 19 March 2020, all emplo…
28 Feb 2020
The Telecommunications Industry Ombudsman welcomes the Australian Communications and Media Authority’s (ACMA) new measures requiring mobile providers to implement stronger identity verification proce…
12 Feb 2020
Residential consumers and small businesses made 28,746 complaints to the Telecommunications Industry Ombudsman in the last quarter of 2019 (1 October to 31 December 2019). The Quarter 2 Complaints sn…
11 Feb 2020
On 26 January 2020 the Telecommunications Industry Ombudsman (TIO) held a stall at Yabun, the largest one-day gathering and celebration of Aboriginal and Torres Strait Islander cultures in Australia.…
11 Feb 2020
“We didn’t see the sun for the whole five days we were there. You could see the glow of it, and it had this red tinge to it, but there were no blue skies. There was just so much smoke.” – Leigh Bradl…
28 Jan 2020
The Telecommunications Industry Ombudsman welcomes the initiation of Federal Court proceedings by the Australian Communications and Media Authority (ACMA) against Red Telecom Pty Ltd and its sole dir…
9 Jan 2020
Our thoughts are with those affected by bushfires. To support you we have put together a fact sheet to help you access assistance you may need to reconnect to phone or internet services.
17 Dec 2019
The Telecommunications Industry Ombudsman acknowledges the release of the Government’s Consumer Safeguards Review Part B report, published today (Tuesday 17 December 2019), to guarantee minimum stand…
12 Dec 2019
The Telecommunications Industry Ombudsman is pleased to see the Government’s Response and Implementation Roadmap for the Digital Platforms Inquiry, published today (Thursday 12 December 2019) has acc…
10 Dec 2019
The Australian Competition and Consumer Commission (ACCC) has announced the commencement of proceedings in the Federal Court against Superfone for alleged false and misleading telemarketing represent…
21 Nov 2019
Consumers impacted by the recent bushfires can now receive dedicated assistance with their unresolved phone and internet issues. The Telecommunications Industry Ombudsman’s Natural Disasters help lin…
19 Nov 2019
Constitution amended at Annual General Meeting
17 Oct 2019
New regulations to fight mobile phone scams a positive step for consumers
25 Sept 2019
Complaints about phone and internet services decreased 21.1 per cent in the last financial year (1 July 2018 to 30 June 2019).
20 Sept 2019
The Telecommunications Industry Ombudsman welcomes the enforcement action by the Australian Communications and Media Authority (ACMA) to direct a telecommunication s provider to include information o…
10 Sept 2019
Ombudsman welcomes enforcement action against BVivid for misleading NBN telemarketing practices
2 Sept 2019
The Telecommunications Industry Ombudsman receives many complaints each year from consumers who were targeted by scammers. Technical support scams are not new, but you should remain vigilant as scamm…
30 July 2019
The final report of the ACCC’s digital platforms inquiry, which was released on Friday, shines a light on a modern-day consumer problem.
26 July 2019
The Telecommunications Industry Ombudsman welcomes the ACCC’s Digital Inquiry report and the recommendation that the TIO take on the role of the digital platforms ombudsman.
16 July 2019
The Australian Competition and Consumer Commission (ACCC) has announced Vodafone has agreed to offer refunds to customers who were charged for third party content they had not agreed to buy or had pu…
15 July 2019
The Telecommunications Industry Ombudsman (TIO) Limited is pleased to announce Professor the Hon. Michael Lavarch AO has been unanimously appointed Independent Chair, and has succeeded Patricia Faulk…
12 July 2019
Telstra customers impacted by the national EFTPOS outage yesterday (Thursday 11 July 2019) who have an issue they would like Telstra to address should contact Telstra in the first instance. If the ma…
11 July 2019
The Australian Competition and Consumer Commission (ACCC) announced yesterday (Wednesday 10 July, 2019) Dodo has agreed to refund $360,000 to around 16,000 customers for claims that its entry-level N…
10 July 2019
Commenting on the ACMA’s report “Telecommunications Complaints Handling July to December 2018” released today (10 July, 2019), Ombudsman Judi Jones said “We are considering the data published in the …
12 June 2019
The Telecommunications Industry Ombudsman receives many complaints each year from consumers who have been targeted by scammers. The scams reported to us constantly evolve and change. They vary in sop…
12 June 2019
The Telecommunications Industry Ombudsman launched its new brand and website today (Wednesday 12 June, 2019), aligning the organisation’s image with its purpose – to provide a fair, independent and a…
31 May 2019
Industry codes the TIO considers
28 May 2019
The Telecommunications Industry Ombudsman welcomes the appointment of Paul Fletcher as Minister for Communications, Cybersafety and the Arts.
20 May 2019
Options Paper on Possible Amendments to Constitution of Telecommunications Industry Ombudsman Limited (TIO Limited)
3 Apr 2019
The Telecommunications Industry Ombudsman welcomes the Government’s continuing commitment to telecommunications safeguards for consumers. Last night’s (Tuesday 2 April, 2019) budget measures propose …
22 Mar 2019
Telecommunications Industry Ombudsman announces new Small Business Team
14 Mar 2019
Ombudsman welcomes Government project to reduce scam calls
27 Feb 2019
Investigation finds telco sales practices can drive consumer debt
6 Feb 2019
Consumers are reporting having their bank accounts drained by fraudsters and their email inboxes accessed in the latest scam involving theft of mobile numbers.
31 Jan 2019
Industry codes of practice
24 Jan 2019
Scams work because victims provide their personal information to the scammer so a scammer can impersonate them. It is vitally important you are vigilant with your personal information, especially whe…
29 Nov 2018
Ombudsman services partner to assist drought-affected communities
15 Nov 2018
Telecommunications Industry Ombudsman’s Response to Consumer Safeguards Review Part A: (Complaints handling and consumer redress) report
21 Sept 2018
Statement on commencement of ACMA's telco rules
22 Aug 2018
Statement on ACMA’s Compliance and Enforcement Statement of Approach
22 Aug 2018
Telecommunications Industry Ombudsman congratulates Stephen Rue on new role as NBN Co CEO
15 Aug 2018
Free and independent complaint handling key to addressing telco consumer dissatisfaction
5 July 2018
Telecommunications Industry Ombudsman response to Consumer Safeguards Review
4 July 2018
One in two Australians highlight an issue with their phone or internet service
22 June 2018
Telecommunications Industry Ombudsman welcomes Telecommunications Industry Standards
20 June 2018
Statement from Telecommunications Industry Ombudsman regarding Optus Sport Subscription
8 June 2018
Record-keeping rules and complaint handling standards announced by the ACMA
23 Mar 2018
Dodo, iPrimus and Commander offer remedies to customers for slow NBN speeds
20 Mar 2018
iiNet and Internode offer remedies to customers for slow NBN speeds
15 Mar 2018
ACMA's proposed new rules to better protect consumers migrating to the NBN
8 Mar 2018
Nearly 50 per cent of Queensland’s Community Legal Sector Workers Hear About Phone and Internet Issues Every Week
5 Mar 2018
Complex Range of Problems Causing Financial Difficulty in Western Australia
1 Mar 2018
Beware of calls recommending switching telcos They are not endorsed by the Telecommunications Industry Ombudsman.
26 Feb 2018
Andrew Sheridan joins Telecommunications Industry Ombudsman Board
15 Jan 2018
Support for Residential Consumers and Small Businesses in NBN ready for service areas
22 Dec 2017
The Telecommunications Industry Ombudsman receives many complaints from consumers about the speed of internet services delivered over the National Broadband Network (NBN).
21 Dec 2017
Response to the ACMA's new rules to better protect consumers migrating to the NBN
20 Dec 2017
TPG offer remedies to customers for slow NBN speeds
15 Dec 2017
Telecommunications Industry Ombudsman Independent Review released
15 Dec 2017
ACCC action against Optus for allegedly misleading customers about moving to the NBN
11 Dec 2017
Optus’s enforceable undertaking to the ACCC on NBN speeds
9 Nov 2017
Telstra’s enforceable undertaking to the ACCC on NBN speeds
27 Oct 2017
Changes to powers bring all parties into the complaint resolution process
10 Aug 2017
Complaints in Context Increase during April to June 2017
19 June 2017
Telecommunications Industry Ombudsman supports ‘walk away’ campaign
11 May 2017
Update on Complaints about Phone and Internet Services 1 July to 31 December 2016
1 May 2017
Telecommunications financial hardship guide updated
22 Dec 2016
Michael Lavarch and John Lindsay join Telecommunications Industry Ombudsman Board
17 Nov 2016
Internet and NBN complaints rise from Australian consumers as mobile complaints fall
28 Oct 2016
Quarterly figures increase, year-on-year results improve
28 Oct 2016
Contextualised complaints fall in July-September quarter amid mixed results for telcos
10 Oct 2016
Mobile coverage complaints to TIO drop to 3-year low
10 Oct 2016
Complaints increase in January-March but down overall
22 Apr 2016
Quarterly figures up while year on year improvement continues
9 Mar 2016
Lowest telco complaints in 9 years
8 Feb 2016
13 per cent drop in telco complaints in context
21 Jan 2016
Geoff Nicholson joins TIO Board
17 Dec 2015
Telco complaints in context decrease 15 per cent
16 Dec 2015
Judi Jones appointed new Telecommunications Industry Ombudsman
15 Dec 2015
Slow data tops internet complaints
12 Nov 2015
TIO complaints in context lowest in 18 months
9 Oct 2015
Mobile complaints drop as new tools, rules take effect
27 May 2015
TIO complaints in context increase over summer but reduce year-on-year
19 May 2015
The kit consists of a flipchart, posters, and a brochure outlining how workers and community residents can contact the TIO if they cannot resolve a problem with their landline, mobile or Internet ser…
12 May 2015
TIO complaints down year-on-year, but landline and internet complaints increase
7 May 2015
Landline, internet and NBN-related complaints rise
15 Apr 2015
TIO reduces workforce
30 Mar 2015
TIO complaints per provider decrease 4.5 per cent
17 Mar 2015
Telco complaints drop to 8-year low
12 Mar 2015
David Epstein and Gordon Renouf join TIO Board
19 Dec 2014
First-of-its-kind telco report gives consumers key new information
16 Dec 2014
Telco complaints drop to seven-year low
10 Dec 2014
TIO welcomes regulator action on telco non-compliance
22 Oct 2014
TIO reports on NBN-related complaints
22 Oct 2014
TIO welcomes ACMA action on consumer code breach
16 Sept 2014
Complaints to TIO continue to reduce
18 June 2014
Mobile coverage complaints drop as excess data charges rise
19 May 2014
New guide to dealing with financial hardship in telco industry
16 May 2014
Telco Ombudsman welcomes service continuity review
6 May 2014
Notice to consumers affected by iBoss, AsiaPac and One Telecom administration
26 Feb 2014
TIO Ltd announces move to new single Board
17 Dec 2013
Fewer mobile gripes contribute to 16% reduction in TIO complaints
23 Oct 2013
Consumer complaints to Telco Ombudsman at a five-year low
5 June 2013
Natural disasters and extreme weather delay landline repairs and connections
14 Mar 2013
More consumers aware of Telecommunications Industry Ombudsman
13 Dec 2012
Roaming complaints to TIO down, but disputed charges increase
29 Oct 2012
Mobile phone complaints rise against overall decrease in telco complaints during 2011-12
24 Sept 2012
No need for consumers to pay for dispute resolution
4 May 2012
Ombudsman welcomes DBCDE report
22 Mar 2012
ACCC and telecommunications Ombudsman tackle phone and SMS scam
29 Feb 2012
Small businesses make more complaints to TIO
16 Dec 2011
Telemarketing concerns highlighted in TIO Talks
8 Nov 2011
Mobile phone issues drive record number of consumer complaints to the TIO
8 Nov 2011
2011 Annual report fast facts
12 Oct 2011
Many people want to stay in touch with friends and family when they travel overseas, but are unsure whether their mobile will work and if it does, if they will receive extra charges for using it.
14 Sept 2011
TIO reaches agreement with Exetel
14 Sept 2011
Credit management issues a key focus for the TIO
14 Sept 2011
Ombudsman welcomes TIO reform discussion paper
14 Sept 2011
National Consumer Fraud Week provides tips on staying safe
14 Sept 2011
Telecommunications complaints increase 9 per cent, TIO reports
14 Sept 2011
New Council Chairman appointed to Telecommunications Industry Ombudsman scheme
5 July 2011
Research shows consumer resilience in solving telco complaints
1 July 2011
Consumers have longer to lodge complaints with telco Ombudsman
29 June 2011
Increased powers for Telecommunications Industry Ombudsman
21 June 2011
A new vision takes Telecommunications Ombudsman into the future
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