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Ombudsman supports ACMA warnings to telcos who fail to join its scheme

The Telecommunications Industry Ombudsman (TIO) supports the Australian Communications and Media Authority’s (ACMA) actions to enforce the compulsory membership of the TIO.

The TIO scheme provides a free dispute resolution service for people and small businesses who have an unresolved complaint about their phone or internet provider. Compulsory membership of our scheme ensures consumers have a pathway to resolve complaints they are unable to resolve directly with their provider.

Ombudsman Judi Jones said, “For 26 years the TIO has played an important role in the telecommunications sector, supporting complaint resolution for essential phone and internet services. The pace of change and increasing complexity in the telecommunications industry means the role of the Ombudsman continues to be a vital consumer safeguard committed to reducing complaints and working with telcos to improve their practices.

“The working relationship between the ACMA and the TIO gives clarity and certainty to providers and consumers about the regulatory framework that supports a thriving telecommunications industry.”



Notes to editors

Media enquiries 

For all media enquiries please contact the Media Team on 0437 548 540 or via email

About the Telecommunications Industry Ombudsman 

The Telecommunications Industry Ombudsman provides a free and independent dispute resolution service for residential consumers and small businesses who have an unresolved complaint about their phone or internet service. 

Residential consumers and small businesses should contact or 1800 062 058. 

The Telecommunications Industry Sector 

Government and the regulators set policy and regulations for the telecommunications sector. 

The Telecommunications industry regulators are the Australian Communications and Media Authority (ACMA) Media enquiries to (02) 9334 7719 or and the Australian Competition and Consumer Commission (ACCC): Media enquiries to 1300 138 917 or After hours 0408 995 408. 

Peak Bodies 

Communications Alliance is the peak body for Australian communications industry: Media enquiries to Sefiani Communications or 0431 478 558. 

The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak communications consumer organisation representing individuals, small businesses and not-for-profit groups as consumers of communications products and services, Media enquiries to 0409 966 931 or 02 9288 4000. 

Acknowledgement of Country 

The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community. We pay our respects  
to Elders past, present and emerging, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land.