Welcome to the TIO Member Portal

The TIO Member Portal assists members of the TIO Scheme with managing complaints, exploring insights into complaints, and accessing billing and invoice information.

We have launched a new TIO Member Portal to provide an improved member experience, including enhanced functionality, streamlined navigation, and easier access to key services.

We encourage all members to begin using the new portal as their primary access point.

If you require access to the new member portal, contact one of the three primary administrators within your business or for further assistance, contact the TIO Member Services team.

During the transition period, both portals will remain available until 31 August 2026.

New Member Portal
Access the new portal for complaint management, reporting and insights, invoices, statements, and all key Member Services requests.
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Previous Member Portal
The previous portal will remain available until the 31 August 2026 to allow members to access historical information and complete any existing work.
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New Member Portal

Previous Member Portal