You can get more help and support from these organisations.
Scams, spam and fraud
If a scammer targets you, someone steals your identity, or you can’t stop spam, your provider has a responsibility to help you. If they don’t, let us know.
What we can help with
Select your situation for specific advice and steps.
- Learn more about Fraud
Fraud
Someone steals your identity or uses your personal information to transfer services or buy goods without your permission.
- Learn more about Scams
Scams
You have been scammed, or are getting texts, calls or emails from people trying to trick you out of money or get your personal details.
- Learn more about Spam
Spam
You are getting calls, texts or emails, such as phishing or malware messages, from people and numbers you don’t know.
Ready to make a complaint?
10-20 minutes
What we can't do
Contact scammers for you
We can only deal with your phone or internet provider, not scammers.
Investigate criminal activity
We can’t investigate scams, fraud or unwanted communications as a crime. You must report these to the police.
Stop political parties from contacting you
We can’t stop political parties from contacting you. In Australia, political messages are generally not treated as spam, and political parties can legally call, text or email people.
Tips for working with your provider
Try saying/asking
- I think I’ve been scammed. What can I do?
- Someone has made a purchase on my account and it’s not me. What can I do?
- I got this text/email from you. Can you tell me if it’s real?
- "Can you block this number/email address for me?”
Not making progress? Get us involved
10-20 minutes
Get more support
Australian Cyber Security Centre
Government service that provides advice on how to protect your devices and accounts and what to do if you've been hacked.
Visit cyber.gov.au/scams
ReportCyber (Australian Cybercrime Online Reporting Network)
The Australian Cybercrime Online Reporting Network is a government service where you can report cybercrime so it can be assessed and referred to police for investigation.
Visit cyber.gov.au/report
Australian Financial Complaints Authority
Free and independent service that helps resolve complaints about financial services like banks, loans, insurance and super.
Visit afca.org.au
How we've helped others
Read more about A default listing by FunnyNet meant Jasmeen couldn’t get a home loan- Scams, spam and fraud
- Billing or debt
A default listing by FunnyNet meant Jasmeen couldn’t get a home loan
A default listing for a service she never used stopped Jasmeen’s home loan. Our investigation found fraud, removed the debt and secured compensation.
Read more about Carlo was placed into further hardship after falling victim to a scam- Scams, spam and fraud
- Billing or debt
Carlo was placed into further hardship after falling victim to a scam
Carlo, a full-time student with limited income, was scammed into buying three mobile phones, leaving him with a $3,200 debt. He contacted BranchTel for help as he couldn’t afford to pay off the debt,…
Read more about Spam overwhelms Charbel’s email inbox and Cedarfone’s tips don’t work- Scams, spam and fraud
Spam overwhelms Charbel’s email inbox and Cedarfone’s tips don’t work
Spam emails overwhelmed Charbel’s inbox after his details were exposed online. We helped reduce the issue and secured a billing credit for the inconvenience.
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Read more about A default listing by FunnyNet meant Jasmeen couldn’t get a home loan
- Scams, spam and fraud
- Billing or debt
A default listing by FunnyNet meant Jasmeen couldn’t get a home loan
A default listing for a service she never used stopped Jasmeen’s home loan. Our investigation found fraud, removed the debt and secured compensation.
-
Read more about Carlo was placed into further hardship after falling victim to a scam
- Scams, spam and fraud
- Billing or debt
Carlo was placed into further hardship after falling victim to a scam
Carlo, a full-time student with limited income, was scammed into buying three mobile phones, leaving him with a $3,200 debt. He contacted BranchTel for help as he couldn’t afford to pay off the debt,…
-
Read more about Spam overwhelms Charbel’s email inbox and Cedarfone’s tips don’t work
- Scams, spam and fraud
Spam overwhelms Charbel’s email inbox and Cedarfone’s tips don’t work
Spam emails overwhelmed Charbel’s inbox after his details were exposed online. We helped reduce the issue and secured a billing credit for the inconvenience.