'%3e%3crect%20width='240'%20height='512'%20fill='%23194D5C'/%3e%3cpath%20d='M-304.334%20-449L-1013.67%20-449C-1046.06%20-449%20-1075.99%20-431.718%20-1092.19%20-403.664L-1446.85%20210.663C-1463.05%20238.718%20-1463.05%20273.282%20-1446.85%20301.336L-1092.19%20915.663C-1075.99%20943.718%20-1046.06%20961%20-1013.67%20961H-304.334C-271.941%20961%20-242.009%20943.718%20-225.812%20915.663L128.853%20301.336C145.049%20273.282%20145.049%20238.718%20128.853%20210.663L-225.812%20-403.664C-242.009%20-431.718%20-271.941%20-449%20-304.334%20-449Z'%20fill='%2302313F'/%3e%3cpath%20d='M1114.67%20-985H405.334C372.94%20-985%20343.01%20-967.718%20326.813%20-939.664L-27.8529%20-325.337C-44.049%20-297.282%20-44.049%20-262.718%20-27.8529%20-234.664L326.813%20379.663C343.01%20407.718%20372.94%20425%20405.334%20425H1114.67C1147.06%20425%201176.99%20407.718%201193.19%20379.663L1547.85%20-234.664C1564.05%20-262.718%201564.05%20-297.282%201547.85%20-325.337L1193.19%20-939.664C1176.99%20-967.718%201147.06%20-985%201114.67%20-985Z'%20fill='%23387182'%20fill-opacity='0.5'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_12817_46678'%3e%3crect%20width='240'%20height='512'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
'%3e%3crect%20width='456'%20height='578'%20fill='%23194D5C'/%3e%3cpath%20d='M-284.334%20-416L-993.666%20-416C-1026.06%20-416%20-1055.99%20-398.718%20-1072.19%20-370.664L-1426.85%20243.663C-1443.05%20271.718%20-1443.05%20306.282%20-1426.85%20334.336L-1072.19%20948.663C-1055.99%20976.718%20-1026.06%20994%20-993.666%20994H-284.334C-251.941%20994%20-222.009%20976.718%20-205.812%20948.663L148.853%20334.336C165.049%20306.282%20165.049%20271.718%20148.853%20243.663L-205.812%20-370.664C-222.009%20-398.718%20-251.941%20-416%20-284.334%20-416Z'%20fill='%2302313F'/%3e%3cpath%20d='M1154.67%20-952H445.334C412.94%20-952%20383.01%20-934.718%20366.813%20-906.664L12.1471%20-292.337C-4.04905%20-264.282%20-4.04905%20-229.718%2012.1471%20-201.664L366.813%20412.663C383.01%20440.718%20412.94%20458%20445.334%20458H1154.67C1187.06%20458%201216.99%20440.718%201233.19%20412.663L1587.85%20-201.664C1604.05%20-229.718%201604.05%20-264.282%201587.85%20-292.337L1233.19%20-906.664C1216.99%20-934.718%201187.06%20-952%201154.67%20-952Z'%20fill='%23387182'%20fill-opacity='0.5'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_12817_46578'%3e%3crect%20width='456'%20height='578'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Our team is available by phone Monday to Friday, 8am to 8pm AEST.
Contact us
We're here to help with your phone and internet complaints. Get in touch with us by phone, email, or online.
Get in touch
Phone
Call us on 1800 062 058 or 03 8600 8700 free call from landlines and most mobiles.
Send us an email at [email protected] and we'll respond within two business days.
Other ways we can help
Whether you want to make a complaint, check on an existing one, or just find out more — here's where to start.
- Start a complaint about Make a complaint
Make a complaint
Submit a new complaint about a telecommunications provider online.
- Update complaint about Update your complaint
Update your complaint
Already lodged a complaint? Log in to check its status or provide more information.
- See common issues about Common issues
Common issues
Browse the types of telecommunications issues we can help you resolve.
Need an Auslan or language interpreter?
Frequently asked questions
What are your opening hours?
Our team is available Monday to Friday, 8am to 8pm AEST. We are closed on public holidays.
How long will it take to get a response?
We aim to respond to all email enquiries within two business days. If you call us, you can speak to someone directly during business hours.
Do I need to contact my provider before coming to TIO?
Yes, you should give your provider a chance to resolve your issue first.
Contact your provider
If they haven't resolved it within a reasonable time, or you're not satisfied with their response, we can step in.
Is the TIO service free?
Yes. Our service is free for consumers. We are an independent, not-for-profit organisation.
Ready to make a complaint?
10-20 minutes
