Factsheets
The Telecommunications Industry Ombudsman also has a number of factsheets about common questions we receive:
- Consumer guide to complaints about internet faults
- Consumer guide to complaints about wi-fi issues
- Consumer guide to complaints about credit information and credit reporting
- Consumer guide to conciliation
- Member guide to conciliation
- Consumer guide to complaints about equipment
- Consumer guide to investigation
- Consumer guide to compensation for financial loss
- Consumer guide to compensation for non-financial loss
- Consumer guide to compensation for embarrassment or humiliation due to privacy breach
- Consumer guide to complaints about mobile coverage
- Consumer guide to retail services suspended or disconnection by a wholesaler
- Consumer guide to what to do if your business loses services
- Information for credit repair agencies
- Information for clients of credit repair agencies
- Guidelines on Land Access Jurisdiction
- Systemic Issues at the TIO