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Our purposeFree and fair help for your phone and internet complaints
Commitment to fairnessHow we ensure every complaint is handled impartially
Community engagementConnecting with and supporting diverse communities across Australia
Reconciliation Action PlanOur reconciliation journey with Aboriginal and Torres Strait Islander people
Contact us
Feedback about the TIO

People and GovernanceOur leadership, structure, and governing documents
Shaping the industryHow we shape better outcomes across the sector
Public recordConsumer stories, process, performance, member directory and independent oversight
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The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community. We pay our respects to Elders past and present and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land.

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Artwork: Created by Jasmine Sarin, Title: Ngara (2020)