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Telecommunications Industry Ombudsman
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Telecommunications Industry Ombudsman
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Who we help

We handle complaints from people and small businesses with phone or internet problems in Australia. If you're a customer of a phone or internet provider and you need help, you're likely in the right place.

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Who we help

Individuals

Any person in Australia.

Small businesses

Any business in Australia which meets our business size and turnover criteria.

Learn more about Small businesses

Property owners and renters

Any person or business with a complaint about property damage or land access.

Learn more about Property owners and renters

Making a complaint for somebody else

If you have the account holder's permission you can make a complaint on their behalf. For the initial complaint you only need verbal permission.

Learn more about Making a complaint for somebody else

Ready to make a complaint?

10-20 minutes

Our processGet started

If you need extra or urgent support

Some situations call for a different approach. If any of the following apply to you, let us know when you get in touch so we can adjust how we work with you.

How we can adjust our process

  • Set shorter timeframes to address urgent issues and prevent further harm

  • Give you more time to respond if you need it

  • Connect you directly with a resolution specialist, bypassing early process stages

  • Communicate with you in the way that works best by phone, through an interpreter, or another format

For urgent support, call TIO directly

1800 062 058or03 8600 8308

If you have additional access needs

TIO can work with you in different ways. Whether you need an interpreter, use Auslan, or prefer information in another language, let us know when you get in touch.