Small business

Running a small business depends on working phone and internet services. When something goes wrong, it can affect your customers and your income. The TIO is here to help.

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Who we can help
What we can help with
Tips

Who we can help

We can generally help small businesses or not-for-profits that have an annual turnover of $3,000,000 and fewer than 20 full-time employees. We take into account if your employees are permanent, casual, and if employment is seasonal or voluntary.

What we can help with

We can help if you have problems with your provider, such as

Wrong or high bills
Faulty or slow services
Delays setting up or fixing services
Problems with contracts
Poor customer service
Your service being cut off

Tips to avoid problems

These tips can help your business stay connected.

Choose the right plan
Pick services that suit your business needs and read the contract before you agree.
Plan ahead
Check your address and service details and allow time for connections and changes.
Have a backup plan
Use a second option, like mobile data. This can help if your main service stops working.
Keep records
Save bills and emails from your provider. This helps if you need to make a complaint.
Act early
Contact your provider as soon as there is a problem, and ask for a complaint reference number.

Ready to make a complaint?

10-20 minutes

Our process Get started