Almost 90% of complaints are resolved within 10 business days
We’ve made these guides to help you with common complaints
They include information about the law and how the complaint could be handled.
- High and disputed charges
- Payment problems and errors
- Faulty services and equipment
- Seeking compensation
“I can’t express enough of the gratitude I have for all the support and efforts that TIO has put into this case ”
The Ombudsman and how the scheme works
We are able to handle complaints about telephone and internet services. We have the authority to decide the resolution of a complaint (the telecommunications company is legally obliged to implement) up to $50,000, and make recommendations up to $100,000.
The Telecommunications Industry Ombudsman Ltd was established in 1993 under legislation and is independent of industry, the government and consumer organisations. We are governed by a Board of Directors, and managed by an independent Ombudsman in accordance with the Company Constitution and Terms of Reference.