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Free internet and phone resolution service

An Ombudsman resolves disputes between two parties. Our job is to help people and small businesses resolve their phone and internet problems.

Free, fair and independent help for phone and internet complaints

Problems that we can help with include billing complaints, faulty services, contracts, connections or disconnections and privacy issues.

Telecommunications Industry Ombudsman

We're a free and independent service. We also talk to the government, regulators and peak bodies to help improve the industry and reduce complaints.

Who are we and how we can help

We are an independent dispute resolution body that helps consumers and small businesses resolve complaints about their telephone and internet services.

We're like a footy umpire, we don't take sides. 

We help find a solution to your phone and internet problems that is fair and reasonable.



Our complaint process

If you have a phone or internet problem, we will work with you and your telco to reach a fair and reasonable agreement.

Here's what you need to do. 

Before coming to us for help, contact your telco and give them the chance to fix your problem.

If your problem is not fixed, call us or fill out an online form to make a complaint. Tell us your problem and what you want out of the process.

We will send this information to the dedicated complaints team at your telco and give them 10 business days to work with you.

For complaints that are still not resolved, we investigate further and make a binding decision.