Almost 90% of complaints are resolved within 10 business days
We’ve made these guides to help you with common complaints
They include information about the law and how the complaint could be handled.
- High and disputed charges
- Payment problems and errors
- Faulty services and equipment
- Seeking compensation
“It was a pleasure to talk to you, your kind words and good advice put my mind at ease.”
The Ombudsman and how the scheme works
We are able to handle complaints about telephone and internet services. We have the authority to decide the resolution of a complaint (the telecommunications company is legally obliged to implement) up to $50,000, and make recommendations up to $100,000.
The Telecommunications Industry Ombudsman Ltd was established in 1993 under legislation and is independent of industry, the government and consumer organisations. We are governed by a Board of Directors, and managed by an independent Ombudsman in accordance with the Company Constitution and Terms of Reference.