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Telecommunications Industry Ombudsman

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The Telecommunications Industry Ombudsman provides an independent dispute resolution service for telephone and internet complaints.

News and Events

18 October 2017

2017 Annual Report released

Terms of Reference change

Complaints in Context Increase during April to June 2017

Telecommunications Industry Ombudsman supports ‘walk away’ campaign

Stakeholders invited to participate in Telecommunications Industry Ombudsman review

Update on Complaints about Phone and Internet Services 1 July to 31 December 2016

Telecommunications financial hardship guide updated

Member Engagement Survey

Joint Standing Committee on the National Broadband Network

Key April opening and closure dates

Next step?

make an online complaint
1800 062 058
WritePO Box 276
Collins Street West Vic 8007
TTY1800 675 692
National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
Fax our consumer complaint form to 1800 630 614

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