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Telecommunications Industry Ombudsman

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The Telecommunications Industry Ombudsman provides an independent dispute resolution service for telephone and internet complaints.

News and Events

29 November 2018

Ombudsman services partner to assist drought-affected communities

15 November 2018

Telecommunications Industry Ombudsman’s Response to Consumer Safeguards Review Part A: (Complaints handling and consumer redress) report

17 October 2018

Phone and internet complaints turning a corner

21 September 2018

Statement on commencement of ACMA's telco rules

Telecommunications Industry Ombudsman congratulates Stephen Rue on new role as NBN Co CEO

Statement on ACMA’s Compliance and Enforcement Statement of Approach

Free and independent complaint handling key to addressing telco consumer dissatisfaction

Systemic Insight: Loss of telephone numbers during migration to the NBN

Telecommunications Industry Ombudsman response to Consumer Safeguards Review

Telecommunications Industry Ombudsman welcomes Telecommunications Industry Standards

Next step?

make an online complaint
1800 062 058
WritePO Box 276
Collins Street West Vic 8007
National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
Fax our consumer complaint form to 1800 630 614

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© 2019, Telecommunications Industry Ombudsman
ACN: 057 634 787

The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community.

We pay our respects to Elders past, present and emerging, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land.