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An Ombudsman resolves disputes between two parties. Our job is to help people and small businesses resolve their phone and internet problems.
Problems that we can help with include billing complaints, faulty services, contracts, connections or disconnections and privacy issues.
We're a free and independent service. We also talk to the government, regulators and peak bodies to help improve the industry and reduce complaints.
Who are we and how we can help
We are an independent dispute resolution body that helps consumers and small businesses resolve complaints about their telephone and internet services.
We're like a footy umpire, we don't take sides.
We help find a solution to your phone and internet problems that is fair and reasonable.