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Telecommunications Industry Ombudsman

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The Telecommunications Industry Ombudsman provides an independent dispute resolution service for telephone and internet complaints.

News and Events

Ombudsman welcomes Government project to reduce scam calls

26 February 2019

Systemic Insight Report: Sales Practices Driving Consumer Debt

25 February 2019

Investigation finds telco sales practices can drive consumer debt

05 February 2019

Systemic Spotlight: Reducing fraudsters' theft of mobile numbers

05 February 2019

Thousands of dollars drained from bank accounts after fraudsters steal mobile numbers

16 January 2019

Scam warning: If in doubt, don’t give your personal details out

29 November 2018

Ombudsman services partner to assist drought-affected communities

15 November 2018

Telecommunications Industry Ombudsman’s Response to Consumer Safeguards Review Part A: (Complaints handling and consumer redress) report

17 October 2018

Phone and internet complaints turning a corner

21 September 2018

Statement on commencement of ACMA's telco rules

Next step?

make an online complaint
1800 062 058
WritePO Box 276
Collins Street West Vic 8007
National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
Fax our consumer complaint form to 1800 630 614

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© 2019, Telecommunications Industry Ombudsman
ACN: 057 634 787

The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community.

We pay our respects to Elders past, present and emerging, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land.