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Our aim is to ensure that this website is accessible to all users. If you cannot access or read information, please contact the Communications Department on 03 8600 8738 or 1800 062 058 and we will arrange for it to be provided to you in another format.  

Document format

Some documents on this site are available as Portable Document (PDF) format. You will need Adobe Acrobat Reader to view PDFs. It is available as a free download from the Adobe website. The Accessibility Resource Centre at Adobe provides a number of tools that can help people who use speech readers to read the content of PDF documents. These tools work by converting PDF documents to text readable by speech readers. These tools are free of charge and most require no downloading of files.

Translating and Interpreting Service

For information in another language, call 131 450 from anywhere in Australia, for the cost of a local call. The Translating and Interpreting Service can call the TIO on your behalf.

Disability-related needs

This website has been designed according to Web Content Accessibility Guidelines (WCAG) 2.0, which have been published under the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C). These guidelines are designed to make content accessible to a wider range of people with disabilities, including blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and combinations of these.

Please contact the TIO's Communications Department on 03 8600 8738 or 1800 062 058 if you would like to discuss how your individual needs may best be met.

National Relay Service and Teletypewriter

You may contact us through the National Relay Service for the cost of a local call.  

Teletypewriter (TTY)/voice calls 133 677.

Speak & Listen 1300 555 727.

Phone and Internet Services In A New Home

Phone and internet services in a new home

Anita wanted to transfer internet services to her new address.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614