Accessibility

We are committed to making our service as inclusive and accessible as possible to people with diverse abilities and needs. Our goal is to make it easy for everybody to use our service. We have a variety of resources to help you make a complaint including Auslan services, Easy Read English, and multiple language translations.

Do you communicate using Auslan? We have videos translated in Auslan explaining who we are and what we do.

If you would like to make a complaint using Auslan, you can book a video call with us using an Auslan interpreter.

If you are deaf, hard of hearing, or have a speech impairment, you can also contact us through the National Relay Service (NRS) on 1800 555 677. Tell the NRS operator to call the TIO on 1800 062 058.

We have information available about our service in Easy English. This will help you understand who we are and what we do.

Find out how to make a complaint with us about your phone or internet. 

Making a complaint with us about your phone or internet - Easy Read (pdf)
Making a complaint with us about your phone or internet - Easy Read (doc)