Telco Accessibility Task Force

The Telco Accessibility Task Force has been established to remove the barriers to effective dispute resolution in the telecommunications industry and improve the industry’s ability to address consumer issues.

Chaired by the Ombudsman, the Task Force meets virtually at least twice a year and brings together key representatives from consumer and community groups and representatives from the telecommunications industry.

The group consists of up to 20 members representing a diverse range of perspectives, minority groups and special interests, including but not limited to:

Telecommunications providers
Telecommunications and consumer regulators
Aboriginal and Torres Strait Islander consumers
consumers living in rural, regional and remote areas
consumers with disabilities
culturally and linguistically diverse consumers older consumers
small business consumers

Read the Telco Accessibility Task Force Terms of Reference.

If you have any questions, please email the Telco Accessibility Task Force Secretariat.

The members of the Telco Accessibility Task Force are:

Consumer representatives

Australian Communications Consumer Action Network

Better Internet for Rural, Regional and Remote Australia

Consumer Action Law Centre

Consumer Policy Research Centre

Financial Counselling Australia

Indigenous Consumer Assistance Network

Rural Regional and Remote Communities Coalition

Safe + Equal

Catholic Care NT

Small business representative

Council of Small Business Organisations Australia

Telecommunications service provider representatives

Commpete

Communications Alliance

Foxtel

Internet Association of Australia Ltd.

Medion Australia

nbn co

Optus

Superloop

Telstra

TPG Telecom