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The Board is chaired by an Independent Director and contains a balanced mix of Directors with industry and consumer experience, an Independent Director with not-for-profit governance experience and Independent Director with commercial governance experience. The Board has adopted a charter that set out its roles and responsibilities.

For TIO governance-related matters, the TIO Board can be contacted via email. The Company Secretary monitors messages sent to this address. Please note that the TIO Board does not have a role in handling complaints under the TIO scheme. It is the responsibility of the Ombudsman to deal with complaints which can be submitted here.

Independent Chair

Professor The Hon. Michael Lavarch AO - LLB, Company Director

Professor The Hon. Michael LavarchMichael has held senior government roles including as Australia’s Attorney-General (1993-1996). He has been Secretary-General of the Law Council of Australia and Executive Dean of the Faculty of Law at Queensland University of Technology. Michael is the Chair of Way Forward Debt Solutions Limited and Australian Catholic Safeguarding Limited. He is also Chief Adjudicator of the Alcohol Beverages Advertising Code Adjudication Panel. In 2012, Michael was appointed an Officer of the Order of Australia for distinguished service to law, education and human rights.


Director with consumer experience

Dr Paul Harrison - PhD, GAICD, MAM - Senior Lecturer, Deakin University

Dr Paul HarrisonPaul is the Unit Chair and Senior Lecturer of Marketing and Consumer Behaviour (MBA), Deakin University, and Deputy Director of Deakin Business School’s MBA Program. He is also Adjunct Professor of Marketing and Governance, Università Cattolica del Sacro Cuore, Milan. Paul is also a member of the Consumer Advisory Committee of Consumer Affairs Victoria and an Advisory Board Member for The Nourish Network.


Director with industry experience

Mr John Lindsay - GAICD Company Director

John LindsayJohn is a company director and consultant. He is a director of Uniti Group Ltd, UltraCommerce Internet Pty Ltd, Jtwo Solutions Pty Ltd and Redflow Limited. John has over 25 years’ experience building and managing ISPs including Chariot, Internode and iiNet Ltd. His consulting clients are largely focused on internet and telecommunications and range from small ISPs to government agencies.



Independent Director with commercial governance experience

Geoff Nicholson - BEc, MBA, FCA, GAICD, CSEP - Non-Executive Director, Consultant

Geoff NicholsonGeoff is a non-executive director of United Energy Distribution Limited and Athletics Australia. He is Chair of the R E Ross Trust and a member of the Endeavour Energy Audit & Risk Committee. He has been Chief Financial Officer at AusNet Services and Executive Director, Finance at Telstra Corporation Limited.



Director with not-for-profit governance experience

Julie Hamblin -B.A., LL.B (Hons) (Syd), LL.M (McGill), FAICD – Non-Executive Director, Consultant

Julie HamblinJulie has more than 25 years’ experience as a lawyer and policy consultant in health law, governance, disability and international development. She is Chair of Maluk Timor Australia and a Director with Australian Volunteers International. Julie was previously chair of Autism Spectrum Australia. Julie has served on the Attorney-General’s International Pro Bono Advisory Group. She has also worked on projects relating to public health and HIV/AIDS in Asia, the Pacific, Africa, and Eastern Europe.


Director with consumer experience

Gordon Renouf - BA LLB CEO, Ethical Consumers Australia

Gordon RenoufGordon is Chair of the Australian Securities and Investments Commission’s Consumer Advisory Panel and Deputy Chair of the Consumers’ Federation of Australia. He is also CEO of Good On You Pty Ltd. He has been a consumer advocate for more than 30 years working at CHOICE, the North Australian Aboriginal Legal Service, several community legal centres, and was until recently Deputy Chair of Justice Connect.


Director with consumer experience

Catherine Wolthuizen - BA (Hons), LLB – Non-Executive Director

TIO Board member Catherine WolthuizenCatherine is Customer Advocate at NAB and advises on how to improve retail and small business customer outcomes. She is Chair of the Consumer Policy Research Centre and an independent consumer representative to the Australian Financial Complaints Authority. She is a Board Member of the Victoria Legal Services Board, was an Ombudsman and Head of Market Affairs at the UK’s Financial Ombudsman Service, and is a former CEO of the Consumer Law Centre Victoria.


Director with industry experience

Andrew Sheridan - Vice President of Corporate & Regulatory Affairs, Optus

TIO Board member Andrew SheridanAndrew is the Vice President of Regulatory and Public Affairs for Optus with responsibility for managing Optus’ relationship with key external stakeholders from the Government, Regulatory bodies such as the ACCC and ACMA and the media. The group also develops Optus’ position on industry structural issues, competition and compliance policies.



Director with industry experience

Mira Bashi BBM (Marketing), GAICD - Customer Experience Insights & Design Executive, Telstra

TIO Board member Andrew SheridanStarting her career as a Telstra Graduate, Mira has developed her career into a senior customer experience and product marketing executive with over 25 years’ experience with leading international telecommunication brands. Mira has extensive business transformation experience, a strength in building high-performance teams and a track record in delivering results within challenging environments. More recently designing and delivering an exceptional Customer Experience through data-led continuous improvement, human centred design and orchestrating the end-to-end delivery of the strategic business transformation program.