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The Board is chaired by an Independent Director and contains a balanced mix of Directors with industry and consumer experience, an Independent Director with not-for-profit governance experience and Independent Director with commercial governance experience. The Board has adopted a charter that set out its roles and responsibilities.

For TIO governance-related matters, the TIO Board can be contacted via email. The Company Secretary monitors messages sent to this address. Please note that the TIO Board does not have a role in handling complaints under the TIO scheme. It is the responsibility of the Ombudsman to deal with complaints which can be submitted here.


Independent Chair

Professor The Hon. Michael Lavarch - AO, LLB

Professor The Hon. Michael LavarchMichael has held senior roles in government, including serving as Australia’s Attorney-General (1993-1996). He has also held the roles of Secretary-General of the Law Council of Australia and Commissioner for the Australian Skills Quality Authority. He is an Emeritus Professor of Law at the Queensland University of Technology and Chief Adjudicator on the Alcohol Beverages Advertising Code adjudication panel. Michael is Chair of Way Forward Debt Solutions and Australian Catholic Safeguarding Limited. He is also a Member of the Queensland Treaty Advancement Committee. In 2012, Michael was appointed an Officer of the Order of Australia for distinguished service to law, education and human rights.


Director with industry experience

Mira Bashi - BBM (Marketing) & GAICD

TIO Board member Andrew SheridanMira is the Customer Experience Executive for Telstra Corporation Limited. Mira has worked in the telecommunications industry for over 25 years, across several major international brands, with experience in product management, development, designing and improving end to end customer experiences.


Director with consumer experience

Dana Beiglari - BInSt, LLB (Hons I) - Senior solicitor

Ms Dana BeiglariDana is the manager of Legal Aid NSW's Consumer Law practice group. As a social justice lawyer, she helps the most vulnerable people in NSW access their consumer protection rights in credit, insurance and general consumer protection matters. Dana currently represents Legal Aid NSW on forums including the Australian Securities & Investments Commission's Consumer Advisory Panel and the Australian Law Council's Consumer Law Committee.  


Director with not-for-profit governance experience

Julie Hamblin - BA LLB (Hons) (Syd), LLM (McGill), FAICD

Julie HamblinJulie has more than 25 years’ experience as a lawyer and policy consultant in the health, disability and not-for-profit sectors, specialising in governance and risk. She currently chairs the Boards of AVI and Maluk Timor Australia and is an independent Board member of the Royal Australian and New Zealand College of Obstetricians and Gynaecologists. She is also Deputy Chair of the Australian Research Integrity Committee. Previous Board roles have included Chair of Autism Spectrum Australia and Deputy Chair of Plan International Australia. She has a particular interest in global health and governance having worked with the United Nations Development Programme and other organisations on projects relating to public health and HIV/AIDS in more than 20 countries in Asia, the Pacific, Africa and Eastern Europe.


Director with industry experience

John Lindsay - GAICD 

John LindsayJohn is a company director and consultant. He is a director of Jtwo Solutions Pty Ltd, UltraCommerce Internet Pty Ltd, and Redflow Ltd. John has over 25 years' experience building and managing ISPs including Chariot, Internode and iiNet Ltd. He is a graduate member of the Australian Institute of Company Directors.


Independent Director with commercial governance experience

Geoff Nicholson - BEc, MBA, FCA, GAICD, CSEP

Geoff NicholsonGeoff is a Director of United Energy Distribution Holdings Limited and Athletics Australia Limited. He is Trustee of the R E Ross Trust and Chair of its fully owned subsidiary Hillview Quarries Pty Ltd. He is a consultant to Endeavour Energy, New South Wales, as well as being a member of Endeavour Energy’s Audit and Risk Committee. Geoff’s former positions include the Chairman of Hanover Welfare Services, non-executive director of Sensis, the KAZ Computing Group and Marchment Hill Consulting Pty Ltd, Chief Financial Officer at AusNet Services and Executive Director, Finance at Telstra Corporation Limited. He was also Foxtel's first Chief Financial Officer.


Director with consumer experience

Gordon Renouf - BA, LLB

Gordon RenoufGordon is Deputy Chair of the Consumers’ Federation of Australia and Chair of the Australian Securities and Investments Commission's Consumer Consultative Panel. He is CEO and co-founder of Good On You Pty Ltd. He has been a consumer advocate for more than 30 years in roles at CHOICE, the North Australian Aboriginal Legal Service and as Deputy Chair of Justice Connect. Gordon recently completed 9 years as a member of the Banking Code Compliance Committee.


Director with industry experience

Andrew Sheridan - CA, MA (Hons)

TIO Board member Andrew SheridanAndrew is the Vice President of Regulatory and Public Affairs for Optus with responsibility for managing Optus’ relationship with key external stakeholders from the Government, Regulatory bodies such as the ACCC and ACMA and the media. The group also develops Optus’ position on industry structural issues, competition and compliance policies.


Director with consumer experience

Catherine Wolthuizen - BA (Hons), LLB

TIO Board member Catherine WolthuizenCatherine is Chair of the Consumer Policy Research Centre, Board Director for the Legal Services Board and Chair of that organisation’s Consumer Advisory Panel, and is the NAB Customer Advocate. She is also a member of the Economic Abuse Reference Group, of the ASIC Consultative Panel and is an AFCA Panel Member.  She was previously an Ombudsman and Head of Market Affairs at the UK’s Financial Ombudsman Service, CEO of human rights NGO Fair Trials and helped establish the UK’s consumer financial capability service.