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The Board is chaired by an Independent Director and contains a balanced mix of Directors with industry and consumer experience, an Independent Director with not-for-profit governance experience and Independent Director with commercial governance experience. The Board has adopted a charter that set out its roles and responsibilities.

For TIO governance-related matters, the TIO Board can be contacted via email. The Company Secretary monitors messages sent to this address. Please note that the TIO Board does not have a role in handling complaints under the TIO scheme. It is the responsibility of the Ombudsman to deal with complaints which can be submitted here.

Independent Chair

Professor The Hon. Michael Lavarch AO - LLB, Company Director

Professor The Hon. Michael LavarchMichael has held senior government roles including as Australia’s AttorneyGeneral (1993-1996). He has been Secretary-General of the Law Council of Australia and Executive Dean of the Faculty of Law at Queensland University of Technology. Michael is the Chair of Way Forward Debt Solutions Limited, Chief Adjudicator of the Alcohol Beverages Advertising Code Adjudication Panel and Director of Catholic Professional Standards Limited. In 2012, Michael was appointed an Officer of the Order of Australia for distinguished service to law, education and human rights.

Director with consumer experience

Dr Paul Harrison - PhD, GAICD, MAM - Senior Lecturer, Deakin University

Dr Paul HarrisonPaul is the Unit Chair and Senior Lecturer of Marketing and Consumer Behaviour (MBA), Deakin University, and Deputy Director of Deakin Business School’s MBA Program. He is also Visiting Professor of Marketing and Governance, Università Cattolica del Sacro Cuore, Milan. Paul is also a member of the Consumer Advisory Committee of Consumer Affairs Victoria and an Advisory Board Member for The Nourish Network.


Director with industry experience

Mr John Lindsay - GAICD MACS Company Director

John LindsayJohn is a company director and consultant. He is a director of Uniti Group Ltd, Ultraserve Pty Ltd, Jtwo Solutions Pty Ltd and Redflow Limited. John has 25 years’ experience building and managing ISPs including Chariot, Internode and iiNet Ltd. His consulting clients are largely focused on internet and telecommunications and range from small ISPs to government agencies.


Independent Director with commercial governance experience

Geoff Nicholson - BEc, MBA, FCA, GAICD, CSEP - Non-Executive Director, Consultant

Geoff NicholsonGeoff is a non executive director of United Energy Distribution Limited and Athletics Australia. He is Chair of the R E Ross Trust and a member of the Endeavour Energy Audit & Risk Committee. He has been Chief Financial Officer at AusNet Services and Executive Director, Finance at Telstra Corporation Limited.


Director with not-for-profit governance experience

Julie Hamblin -B.A., LL.B (Hons) (Syd), LL.M (McGill), FAICD – Non-Executive Director, Consultant

Julie HamblinJulie has more than 25 years’ experience as a lawyer and policy consultant in health law, governance, disability and international development. She is Chair of Autism Spectrum Australia, Deputy Chair of Plan International Australia and leads the Global Governance Committee of Plan International. Julie has served on the Attorney-General’s International Pro Bono Advisory Group and has worked on projects relating to public health and HIV/AIDS in Asia, the Pacific, Africa, and Eastern Europe.

Director with consumer experience

Gordon Renouf - BA LLB CEO, Ethical Consumers Australia

Gordon RenoufGordon is Chair of the Australian Securities and Investments Commission’s Consumer Advisory Panel, Deputy Chair of the Consumers’ Federation of Australia and of Justice Connect. He is also CEO of Good On You Pty Ltd, and a member of the Banking Code Compliance and Monitoring Committee. He has been a consumer advocate for more than 30 years working at CHOICE, the North Australian Aboriginal Legal Service and several community legal centres.

Director with consumer experience

Catherine Wolthuizen - BA (Hons), LLB – Non-Executive Director

Catherine WolthuizenCatherine is Customer Advocate at NAB and advises on how to improve retail and small business customer outcomes. She is Chair of the Consumer Policy Research Centre and an independent consumer representative to the Australian Financial Complaints Authority. She is a Board Member of the Victoria Legal Services Board, was an Ombudsman and Head of Market Affairs at the UK’s Financial Ombudsman Service, and is a former CEO of the Consumer Law Centre Victoria.

Director with industry experience

Andrew Sheridan - Acting Vice President of Corporate & Regulatory Affairs, Optus

Andrew SheridanAndrew joined Optus from Cable and Wireless Communications in the United Kingdom. He has held roles in Corporate and Regulatory Affairs with lead responsibility for managing Optus’ commercial access agreements with Telstra. He has lead advocacy on competition policy with the ACCC and the Department of Communications.


Director with industry experience

Jane van Beelen - BEc LLB Grad Cert Management - Compliance & Regulatory Affairs Executive, Telstra

Jane van BeelenJane manages Telstra’s relationships with regulators and key policy makers. She has played a leading role in reforms including the liberalisation of the telecommunications market, regulatory reforms to price controls, access regulation and Telstra’s role in the National Broadband Network. She is Chair of the Australian Mobile Telecommunications Association (AMTA), a Director of Communications Alliance and was Board Director of the Telephone Information Services Standards Council. She is a member of the Global and Asia-Pacific Policy Groups for the global mobile industry group, GSMA.