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Help for consumers impacted by natural disasters

For residential consumers and small businesses in areas impacted by natural disasters, we know staying connected is important for your safety.

We provide help to residential consumers and small businesses impacted by natural disasters who have unresolved phone and internet problems.

If you are in a bushfire or flood affected area and have tried to fix your phone or internet issue with your telco, contact us on 1800 046 686 or 03 8600 8308 or make a complaint online.

Free, fair and independent help for phone and internet complaints.

The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community.
We pay our respects to Elders past and present, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land.