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Privacy Policy

Summary of our Privacy Policy

This summary explains how Telecommunications Industry Ombudsman Limited (we, us, our, TIO) protects the personal information we handle and how we comply with the Privacy Act 1988, including the Australian Privacy Principles.

More information about how we handle your personal information can be found in our privacy policy.

Our privacy policy includes information about how we handle personal information as part of our functions and activities, which are:

  • handling complaints and resolving disputes about phone and internet services
  • handling land access objections
  • being a voice in the telecommunications industry.

The privacy policy also sets out how we handle personal information as part of our business activities, how we keep personal information secure, and how our website collects information.

This summary was last updated on July 2026.

Privacy Policy

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The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community.
We pay our respects to Elders past and present, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land.