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Telecommunications Industry Ombudsman
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Telecommunications Industry Ombudsman
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Resources

We have resources available to help you learn about who we are, what we do, and how you can make a complaint with us.

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  • Auslan booking form

    If you are d/Deaf, hard of hearing, or use Auslan, you can request a call through our Auslan Video Interpreting Service. We will contact you via Microsoft Teams with an Auslan interpreter.

    Request a call about Auslan booking form

  • Translated languages

    Information about our service is available in a range of languages to help make it easier for you to understand your options and get support.

    Learn more about Translated languages

  • Video resources

    Watch our videos to learn who we are and how we can help. Our videos, including Auslan content, explain our role and guide you through making a complaint about your phone or internet service.

    Watch videos about Video resources

  • Order brochures and flyers

    Explore our brochures, flyers and toolkits for clear, easy‑to‑understand information about your rights and how we can help with phone and internet issues. You can download digital copies or order printed materials.

    Learn more about Order brochures and flyers

Easy Read: How to make a complaint

We offer Easy English information to help you understand who we are and what we do. Read our step-by-step guide to making a complaint about your phone or internet.

TIO Easy Read flyer (PDF)
TIO Easy Read flyer (Doc)

Fact sheets

We have a number of factsheets about common questions we receive.

Equipment and service

Credit repair

Compensation