Our phone service will be limited for the Victorian public holiday on Friday 25 September 2026.
Resources
We have resources available to help you learn about who we are, what we do, and how you can make a complaint with us.
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- Request a call about Auslan booking form
Auslan booking form
If you are d/Deaf, hard of hearing, or use Auslan, you can request a call through our Auslan Video Interpreting Service. We will contact you via Microsoft Teams with an Auslan interpreter.
- Learn more about Translated languages
Translated languages
Information about our service is available in a range of languages to help make it easier for you to understand your options and get support.
- Watch videos about Video resources
Video resources
Watch our videos to learn who we are and how we can help. Our videos, including Auslan content, explain our role and guide you through making a complaint about your phone or internet service.
- Learn more about Order brochures and flyers
Order brochures and flyers
Explore our brochures, flyers and toolkits for clear, easy‑to‑understand information about your rights and how we can help with phone and internet issues. You can download digital copies or order printed materials.
Easy Read: How to make a complaint
We offer Easy English information to help you understand who we are and what we do. Read our step-by-step guide to making a complaint about your phone or internet.
Fact sheets
We have a number of factsheets about common questions we receive.
Equipment and service
Consumer guide to complaints about internet faults
Consumer guide to complaints about Wi-Fi issues
Consumer guide to complaints about equipment
Consumer guide to complaints about mobile coverage
Consumer guide to what to do if your business loses services
Credit repair
Consumer guide to complaints about credit information and credit reporting
Information for clients of credit repair agencies
Information for credit repair agencies
Compensation
Consumer guide to compensation for financial loss
Consumer guide to compensation for non-financial loss
This fact sheet explains the types of non-financial loss compensation claims we can consider, what we look at when assessing these claims, and the information we may need from you.
Consumer guide to compensation for embarrassment or humiliation, privacy breach