We help people and small businesses to resolve their phone and internet disputes.
We’re a free and independent service available to all Australians.
Get to know the history of the TIO, what our purpose is and how we are structured.
Get to know our Board of Directors.
Terms of Reference and Company Constitution
Our Terms of Reference and Company Constitution explain our functions and responsibilities as the Telecommunications Industry Ombudsman.
Complaint handling procedures
Find out what happens when you bring a complaint or dispute to us.
Read guiding documents like Annual Reports, decisions, submissions and systemic reports.
You can connect with us online, by phone, email, fax or post.
Find all the submissions the TIO have made to support the improvement of law, policy and regulations.
Ombudsman and Senior Leadership Team
Meet the dedicated leadership team behind the TIO.
Read reports about systemic issues the TIO investigate and recommendations for change.
Find consumer and provider guides and answers to common questions.
Learn more about our work to support vulnerable and disadvantaged communities.
Learn more about the TIO via our tutorial videos.
Reconciliation Action Plan
The TIO proudly stands with Aboriginal and Torres Strait Islander peoples from all nations.
LGBTQ+ inclusion at the TIO
The TIO is an equal opportunity employer committed to providing a safe and inclusive working environment that embraces LGBTQ+ diversity.
We are a proud member of Pride in Diversity.
Our employee-led LGBTQ+ network, Proud @ TIO, actively promotes LGBTQ+ inclusion by:
- Providing a welcoming and inclusive network of proud LGBTQ+ individuals
- Facilitating regular training on LGBTQ+ related issues
- Commemorating days of significance
- Providing confidential contacts and dedicated grievance officers trained by Pride in Diversity
- Advocating for positive changes to policies and employee entitlements
The TIO is an inclusive organisation that works to ensure all employees can bring their truest selves to work.