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About us

We help people and small businesses to resolve their phone and internet disputes.

We’re a free and independent service available to all Australians.

About TIO

Get to know the history of the TIO, what our purpose is and how we are structured.

Learn about our purpose and structure


Get to know our Board of Directors.

Meet the Board

Terms of Reference and Company Constitution

Our Terms of Reference and Company Constitution explain our functions and responsibilities as the Telecommunications Industry Ombudsman.

More about compliance

Complaint handling procedures

Find out what happens when you bring a complaint or dispute to us.

Learn about how disputes are handled


Read guiding documents like Annual Reports, decisions, submissions and systemic reports.

Access the TIO’s reports

Contact us

You can connect with us online, by phone, email, fax or post.

Get in touch


Find all the submissions the TIO have made to support the improvement of law, policy and regulations.

Go to our submissions

Ombudsman and Senior Leadership Team

Meet the dedicated leadership team behind the TIO.

Meet our team

Systemic Issues

Read reports about systemic issues the TIO investigate and recommendations for change.

Go to the systemic reports


Find consumer and provider guides and answers to common questions.

Go to our guides and factsheets


Learn more about our work to support vulnerable and disadvantaged communities.

Learn about our outreach activities

Media Library

Learn more about the TIO via our tutorial videos.

Go to our videos

Reconciliation Action Plan

The TIO proudly stands with Aboriginal and Torres Strait Islander peoples from all nations.

More about our Reconciliation Action Plan

LGBTQ+ inclusion at the TIO

The TIO is an equal opportunity employer committed to providing a safe and inclusive working environment that embraces LGBTQ+ diversity.

We are a proud member of Pride in Diversity. 

Our employee-led LGBTQ+ network, Proud @ TIO, actively promotes LGBTQ+ inclusion by: 

  • Providing a welcoming and inclusive network of proud LGBTQ+ individuals
  • Facilitating regular training on LGBTQ+ related issues
  • Commemorating days of significance
  • Providing confidential contacts and dedicated grievance officers trained by Pride in Diversity
  • Advocating for positive changes to policies and employee entitlements 

The TIO is an inclusive organisation that works to ensure all employees can bring their truest selves to work.