About us
We help people and small businesses to resolve their phone and internet disputes.
We’re a free and independent service available to all Australians.
About TIO
Get to know the history of the TIO, what our purpose is and how we are structured.
Learn about our purpose and structure
Board
Get to know our Board of Directors.
Terms of Reference and Company Constitution
Our Terms of Reference and Company Constitution explain our functions and responsibilities as the Telecommunications Industry Ombudsman.
Complaint handling procedures
Find out what happens when you bring a complaint or dispute to us.
Learn about how disputes are handled
Reports
Read guiding documents like Annual Reports, decisions, submissions and systemic reports.
Contact us
You can connect with us online, by phone, email, fax or post.
Submissions
Find all the submissions the TIO have made to support the improvement of law, policy and regulations.
Ombudsman and Senior Leadership Team
Meet the dedicated leadership team behind the TIO.
Systemic Issues
Read reports about systemic issues the TIO investigate and recommendations for change.
Factsheets
Find consumer and provider guides and answers to common questions.
Go to our guides and factsheets
Outreach
Learn more about our work to support vulnerable and disadvantaged communities.
Learn about our outreach activities
Media Library
Learn more about the TIO via our tutorial videos.
Reconciliation Action Plan
The TIO proudly stands with Aboriginal and Torres Strait Islander peoples from all nations.