Our service is impacted by a global Microsoft issue but we are taking complaints as normal
Community engagement
We connect with people, small businesses and communities who need our help by building relationships with trusted community organisations.
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We work with trusted community organisations to reach people, small businesses and communities who need our help.
We focus on reaching disadvantaged and vulnerable communities, including First Nations people, culturally and linguistically diverse communities, people with disabilities, and those facing hardship or abuse. Our outreach includes community events, conferences, webinars and media.
You can find our upcoming events below:
Outreach events
- Learn more about Smark2Ask Expo - City of Bunbury, WA
Smark2Ask Expo - City of Bunbury, WA
19 November 2026: A community expo dedicated to connecting people who may be experiencing hardship, isolation, uncertainty, or seeking information about the local services available to support them.
- Learn more about Bring your bills day Sunshine - Southeast Community Links
Bring your bills day Sunshine - Southeast Community Links
24 November 2026: A free event where people can get help with bills and financial issues from experts in one place.
- Learn more about Midsumma Carnival - Melbourne, VIC
Midsumma Carnival - Melbourne, VIC
17 January 2027: Midsumma Carnival offers a variety of fun safe spaces that are open to everyone from dawn to dusk, including sports activities, a youth area and a family-area. Come find us amongst the stalls.
Order or download materials
You can download or order free brochures and flyers to share with your organisation or community.
Community webinars
Our community webinars are live sessions that help your team understand how we support people with phone and internet issues, including how our free, fair and independent service works, the common complaints we see, and how to support your clients or community. We offer tailored sessions for community organisations, financial counsellors, telcos and educators.
