The Telecommunications Industry Ombudsman regularly makes submissions to legislative inquiries, policy development and other regulatory reform processes.
Our focus is to inform Government, regulators and other policy makers about the complaints issues and systemic matters we see in the telecommunications industry, and where there may be particular emerging issues and trends, or opportunities for improvement relevant to the topic being consulted on.
Through our submissions, we provide information to policy makers, regulators and the public about the role of the Telecommunications Industry Ombudsman and what we do. Our submissions may also refer to our complaints data, and relevant individual or systemic case studies and scenarios to illustrate the customer experience. Through this information, we may be able to highlight where a rule or Code protection, or the performance of industry could be improved so consumers are more adequately safeguarded.
We publish recent submissions here. If you would like to request a copy of a past submission, please email email@example.com.
|November||Senate Environment and Communications References Committee||TIO submission to the Optus network outage inquiry|
|June||Communications Alliance||Submission to the 2024 Telecommunications Consumer Protection Code review|
|May||Communications Alliance||Submission on the review of the Mobile Number Portability and Inbound Number Portability Industry Codes|
|March||Department of Infrastructure, Transport, Regional Development, Communications and the Arts||Thematic review of the Customer Service Guarantee (CSG)|
|Treasury||Submission on the Digital Platforms Regulatory Reform|
|Communications Alliance||Submission on the review of the Customer Authorisation Industry Guideline|
|January||Department of Infrastructure, Transport, Regional Development, Communications and the Arts||Submission on the review of rules about reasonable requests for Universal Standard Obligation standard telephone services|
|December||Department of Social Services||Submission on the Financial Counselling Industry Funding Model|
|October||Treasury||Submission to on the Consumer Data Right (CDR) action initiation exposure draft|
|April||ACCC||Submission to the Digital Platforms Service Inquiry - Updating competition and consumer law|
|February||Office of the Australian Information Commissioner||Submission on the Independent Review of the Credit Reporting Code|
|January||Attorney-General's Department||Submission on the Privacy Act Review Consultation Paper|