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Submissions

The Telecommunications Industry Ombudsman regularly makes submissions to legislative inquiries, policy development and other regulatory reform processes.

Our focus is to inform Government, regulators and other policy makers about the complaints issues and systemic matters we see in the telecommunications industry, and where there may be particular emerging issues and trends, or opportunities for improvement relevant to the topic being consulted on.

Through our submissions, we provide information to policy makers, regulators and the public about the role of the Telecommunications Industry Ombudsman and what we do. Our submissions may also refer to our complaints data, and relevant individual or systemic case studies and scenarios to illustrate the customer experience. Through this information, we may be able to highlight where a rule or Code protection, or the performance of industry could be improved so consumers are more adequately safeguarded.

We publish recent submissions here. If you would like to request a copy of a past submission, please email policy@tio.com.au.

 

2024 Submissions

May Department of Infrastructure, Transport, Regional Development, Communications and the Arts

Submission on the Funding of Universal Telecommunications Services

 

Senate Standing Committees on Rural and Regional Affairs and Transport Submission to the Inquiry into the Shutdown of the 3G Mobile Network
March ACMA Submission on the ACMA's Compliance Priorities for FY25
Communications Alliance Submission on the Mobile Number Portability Industry Code
Submission on the Calling Number Display Industry Guideline
Department of Infrastructure, Transport, Regional Development, Communications and the Arts Submission on the SMS Sender ID Registry - Fighting SMS Impersonation Scams
Submission on the Better Delivery of Universal Services
February Treasury & 
Department of Infrastructure, Transport, Regional Development, Communications and the Arts
Submission to Treasury and the Department on mandatory industry codes for scams
Senate Environment and Communications Legislation Committee Submission to the Senate Inquiry into the Telecommunications Legislation Amendment (Enhancing Consumer Safeguards and Other Measures) Bill 2023

 

2023 Submissions

December Department of Infrastructure, Transport, Regional Development, Communications and the Arts Submission on Telecommunications Legislation and Connected Vehicles
Submission on a Registration or Licensing Scheme for Carriage Service Providers 
November Senate Environment and Communications References Committee Submission to the Optus network outage inquiry
ACMA Submission on the proposed Telecommunications (Financial Hardship) Industry Standard 2024
Treasury Submission on the Unfair Trading Practices Regulation Impact Statement
August Department of Infrastructure, Transport, Regional Development, Communications and the Arts Submission on the draft Telecommunications (Financial Hardship Industry Standard) Direction 2023
July Department of Infrastructure, Transport, Regional Development, Communications and the Arts Submission on the Draft Customer Service Guarantee (CSG) Direction to the ACMA
June Communications Alliance Submission to the 2024 Telecommunications Consumer Protection Code review 
May Communications Alliance Submission on the review of the Mobile Number Portability and Inbound Number Portability Industry Codes
March Department of Infrastructure, Transport, Regional Development, Communications and the Arts Thematic review of the Customer Service Guarantee (CSG)
Treasury Submission on the Digital Platforms Regulatory Reform
Communications Alliance Submission on the review of the Customer Authorisation Industry Guideline
January Department of Infrastructure, Transport, Regional Development, Communications and the Arts Submission on the review of rules about reasonable requests for Universal Standard Obligation standard telephone services

 

2022 Submissions

December Department of Social Services Submission on the Financial Counselling Industry Funding Model
October Treasury Submission on the Consumer Data Right (CDR) action initiation exposure draft
September Department of Infrastructure, Transport, Regional Development, Communications and the Arts Submission on the Telecommunications Legislation Amendment (SIP and Other Measures) Bill 2022
April ACCC Submission to the Digital Platforms Service Inquiry - Updating competition and consumer law
February Office of the Australian Information Commissioner Submission on the Independent Review of the Credit Reporting Code
January Attorney-General's Department Submission on the Privacy Act Review Consultation Paper

 

2021 Submissions

December Treasury Submission on the Consumer Data Right (Telecommunications Sector) Designation 2021
ACMA Submission on the Telecommunications Service Provider (Customer Identity Verification) Determination
November National Indigenous Australians Agency Submission on the Indigenous Digital Inclusion Plan
September Communications Alliance Submission on the Existing Customer Authentication Industry Code
ACMA Submission on consumer Vulnerability: Expectations for the Telco Industry
Department of Infrastructure, Transport, Regional Development and Communications Submission to the 2021 Regional Telecommunications Review
Treasury Submission on Strengthening Protections Against Unfair Contract Terms
August Communications Alliance Review of the Local Number Portability Code
ACCC Submission to the Digital Platforms Services Inquiry on online retail marketplace platforms
Treasury Consumer Data Right Sectoral Assessment - Telecommunications
May Communications Alliance Review of the Rights of Use Numbers Code
April Department of Infrastructure, Transport, Regional Development and Communications Amendments to the telecommunications carrier powers and immunities framework - Tranche One
January ACMA Submission on the sunset review of the MPS Determinations

 

 

2020 Submissions

December ACMA Submission on the proposed service standards for superfast fixed broadband services
Attorney-General's Department Submission on the review of the Privacy Act 1988
October Joint Standing Committee on the NBN TIO Opening remarks Inquiry into the business case for the NBN and the experiences of small businesses
ACCC Submission to the Digital Platform Services Inquiry: March 2021 report on app marketplaces
Department of Infrastructure, Transport, Regional Development and Communications Improving the telecommunications powers and immunities framework
Department of Infrastructure, Transport, Regional Development and Communications TIO submission on Part C of Consumer Safeguards Review
September Joint Standing Committee on the NBN Supplementary submission on the business case for NBN and experiences of small businesses
Joint Standing Committee on the NBN Inquiry into the business case for the NBN and the experiences of small businesses Submission 21 Supplementary Submission
Department of Infrastructure, Transport, Regional Development and Communications Submission on options for boosting pit and pipe in new developments
ACCC TIO submission on the inquiries into NBN access pricing and wholesale service standards
June Department of Infrastructure, Transport, Regional Development and Communications Submission on design options for Round 5A of the Mobile Black Spot Program
Department of Infrastructure, Transport, Regional Development and Communications Telecommunications in New Developments policy
May Communications Alliance Industry Code on Reducing Scam Calls
April Treasury Inquiry into Future Directions for the Consumer Data Right
March Department of Infrastructure, Transport, Regional Development and Communications

Regional Connectivity Program - draft grant opportunity guidelines

ACMA Review of the Telecommunications (Provision of Pre-Selection) Determination 2015
Treasury Submission on enhancements to Unfair Contract Term Protections
February Department of Infrastructure, Transport, Regional Development and Communications Consultation on Alternative Voice Services Trials
Department of Communications and the Arts New Digital Technology Hub
January ACMA Proposed revisions to the NBN consumer experience rules
ACMA New rules to prevent mobile porting fraud
ACMA Compliance Priorities 2020-2021
Joint Standing Committee on the National Broadband Network Inquiry into the business case for the NBN and the experiences of small business
Department of Communications and the Arts Review of the 2015 Telecommunications in New Developments Policy January 2020

 

2019 Submissions

December Parliament of Victoria Inquiry into anti-vilification protections
ACMA Artificial Intelligence in communications and media
November ACCC NBN Wholesale Service Standards Inquiry
OAIC Consultation on draft CDR Privacy Safeguard Guidelines
ACCC Inquiry into NBN access pricing
House of Representatives Standing Committee on Communications and the Arts' Inquiry into 5G in Australia
September Treasury Consultation on the final Digital Platforms Inquiry Report
ACMA Consultation on proposed changes to International Mobile Roaming regulations
ACMA Post-implementation review of the NBN consumer experience rules
May Communications Alliance Consultation on revised Mobile Premium Services Code
ACCC Consultation on Consumer Data Right draft rules (banking)
March Communications Alliance Review of NBN Access Transfer Code
ACCC Inquiry into NBN Wholesale Service Standards (Phase 2)
Senate Economics Committee Inquiry into Treasury Laws Amendment (Consumer Data Right) Bill 2019
February ACCC Inquiry into Digital Platforms - Preliminary Report
January Treasury Consultation on Privacy Impact Assessment – Consumer Data Right
Department of Communications and the Arts Consultation on the Consumer Safeguards Review – Part B

 

 

2018 Submissions

December ACCC Consultation on updates to Broadband Speed Claims Industry Guidance
Treasury Review of Unfair Contract Terms for small business
October Treasury Consultation on reforms to combat illegal phoenix activity
Department of Communications and the Arts Improving the telecommunications powers and immunities framework
September ACMA Review of the International Mobile Roaming Standard
September Treasury Consultation on exposure draft Treasury Laws Amendment (Consumer Data Right) Bill 2018
August Department of Infrastructure 2018 Regional Telecommunications Review
Communications Alliance Consultation on draft Telecommunications Consumer Protections Code
Department of Communications and the Arts Consultation on the Consumer Safeguards Review – Part A
Senate Standing Committee Inquiry into the Telecommunications Legislation Amendment Bill 2018 (temporary facilities)
May ACMA Consultation on new NBN Continuity of Service rules
April CAANZ Review of the Australian Consumer Law guarantee framework
ACMA Consultation on a new Complaints Handling Standard and Record Keeping Rules