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The Telecommunications Industry Ombudsman regularly makes submissions to legislative inquiries, policy development and other regulatory reform processes.

Our focus is to inform Government, regulators and other policy makers about the complaints issues and systemic matters we see in the telecommunications industry, and where there may be particular emerging issues and trends, or opportunities for improvement relevant to the topic being consulted on.

Through our submissions, we provide information to policy makers, regulators and the public about the role of the Telecommunications Industry Ombudsman and what we do. Our submissions may also refer to our complaints data, and relevant individual or systemic case studies and scenarios to illustrate the customer experience. Through this information, we may be able to highlight where a rule or Code protection, or the performance of industry could be improved so consumers are more adequately safeguarded. .

We publish recent submissions here. If you would like to request a copy of a past submission, please email


2019 Submissions

May CommsAlliance consultation on revised Mobile Premium Services Code
ACCC consultation on Consumer Data Right draft rules (banking)
March CommsAlliance Review of NBN Access Transfer Code
ACCC Inquiry into NBN Wholesale Service Standards (Phase 2)
Inquiry into Treasury Laws Amendment (Consumer Data Right) Bill 2019
February ACCC Inquiry into Digital Platforms - Preliminary Report
January Treasury consultation on Privacy Impact Assessment – Consumer Data Right
Department of Communications and Arts consultation on the Consumer Safeguards Review – Part B


2018 Submissions

December ACCC consultation on updates tp Broadband Speed Claims Industry Guidance
Treasury Review of Unfair Contract Terms for small business
October Treasury consultation on reforms to combat illegal phoenix activity
September ACMA review of the International Mobile Roaming Standard
September Treasury consultation on exposure draft Treasury Laws Amendment (Consumer Data Right) Bill 2018
August 2018 Regional Telecommunications Review
CommsAlliance consultation on draft Telecommunications Consumer Protections Code
Department of Communications and Arts consultation on the Consumer Safeguards Review – Part A
Senate Standing Committee Inquiry into the Telecommunications Legislation Amendment Bill 2018 (temporary facilities)
May ACMA consultation on new NBN Continuity of Service rules
April CAANZ review of the Australian Consumer Law guarantee framework
ACMA consultation on a new Complaints Handling Standard and Record Keeping Rules