Submission - Communications Alliance's 2025 TCP Code Review Stage 3

28 February 2025

The Telecommunications Industry Ombudsman (TIO) made a submission to Stage 3 of the Review of the Telecommunications Consumer Protections (TCP) Code. As part of the review, Communications Alliance has sought feedback from stakeholders on a draft version of the Code.

The TCP Code is one of the major pieces of consumer protection regulation in the Australian telecommunications sector. This registered industry code was developed by Communications Alliance, the peak industry body for telcos. The TCP Code is reviewed every five years.

Read submissionView PDF

Questions?

For more information, email[email protected]

Facebook LinkedIn

Stay up to date with the TIO

Join our newsletter

Related submissions

View all

Submissions
Submission on the Exposure Draft for the Digital Duty of Care
21 Sept 2026
The TIO's submission on the Digital Duty of Care Exposure Draft supports stronger online safety protections and recommends clear dispute resolution standards, including participation in an independent external dispute resolution scheme for digital platforms.
Read more about Submission on the Exposure Draft for the Digital Duty of Care
Submissions
Submission to Privacy Reform – Consultation on Exposure Draft Legislation
17 Sept 2026
In its submission on the Privacy Reform Exposure Draft Legislation, the TIO supports stronger privacy protections and the proposed right to erasure, while calling for effective external dispute resolution pathways and clarification of how the reforms may apply to telecommunications providers.
Read more about Submission to Privacy Reform – Consultation on Exposure Draft Legislation

Questions?

Stay up to date with the TIO

Related submissions

Submission on the Exposure Draft for the Digital Duty of Care

Submission to Privacy Reform – Consultation on Exposure Draft Legislation