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Terms of Reference

Terms of Reference

The Telecommunications Industry Ombudsman Terms of Reference explain the types of complaints we can handle, and how we handle them. They confirm we can handle a systemic issue with or without a complaint. They also explain our other functions and powers.

The Terms of Reference describe the responsibilities of the Board, and specify which of the Ombudsman’s powers can be delegated to Telecommunications Industry Ombudsman staff.

TOR Modernisation

Company Constitution

The Company Constitution establishes Telecommunications Industry Ombudsman Limited as a public company overseen by a Board of Directors and funded by its Members. It also enables the creation and amendment of the Terms of Reference and binds the Telecommunications Industry Ombudsman and its Members to the Terms of Reference.

Previous Terms of Reference

Terms of Reference (October 2017)