People and Governance

Mat leads the Finance team who are responsible for managing the financial actions of the TIO including overseeing all aspects of financial success and providing strategic leadership for corporate and financial governance. His team are accountable for providing relevant business insights to internal and external customers, ensuring the efficient and accurate processing of transactions and promoting an effective financial control environment.

Mat has worked in public practice and industry with experience across all facets of financial sustainability including reporting, planning, strategy, compliance, risk and treasury. He has experience in both commercial and not-for-profit organisations across the health, telecommunication, entertainment, and financial services sectors. Mat is a qualified Chartered Accountant and member of the Australian Institute of Company Directors with a Bachelor of Business in Accountancy from RMIT.

Freyja leads the Legal, Policy and Regulatory Affairs Group. This Group provides legal advice to the organisation, works closely with the Ombudsman on land access matters, and works with regulators, the telecommunications industry and other stakeholders to drive improvements across the communications environment. The group produces systemic issue investigations and comments regularly on public consultation processes. In addition, Freyja is responsible for supporting the governance of TIO in the role of Company Secretary.

Freyja has experience in telecommunications regulatory advice, competition and consumer law, intellectual property, privacy, employment, and administrative law. She was previously a Special Counsel in the Intellectual Property, Technology and Regulatory team at Thomson Geer, and was recognised as In-House Counsel of the Year in the 2019 Law Institute Victoria awards.

Carmen leads the TIO's end‑to‑end complaints handling operations, with a focus on service excellence, consistency, continuous improvement and strong stakeholder outcomes.

Carmen brings extensive senior executive experience across regulation, dispute resolution, integrity, compliance and enforcement. Prior to joining the TIO, she held a range of executive leadership roles at the Australian Skills Quality Authority, where she led transformational programs delivering significant operational outcomes.

A qualified lawyer, Carmen has also held senior legal and leadership roles at Comcare and the Australian Taxation Office. She is recognised for her inclusive leadership style, sound judgement and ability to lead complex operational environments.

Meagan leads the People, Culture and Capability Group and plays a critical role in ensuring the TIO is supported to meet its strategic priorities. She provides strategic advice to the Ombudsman and Senior Leadership team, and sponsorship of key strategies and activities.

Meagan is a collaborative leader and enjoys collective problem-solving, finding solutions with her talented team and in partnership with others across the TIO. A key focus for Meagan as she strives to make the TIO an even better place to work is optimising organisational performance and driving innovation. She is also deeply committed to fostering and strengthening a safe and productive work environment.

Meagan most recently worked as Chief People Officer at Able Australia and brings a breadth of experience in talent management, industrial and employee relations and organisational development. She is passionate about leading with energy and inspiring a vibrant, happy workplace culture.

Ben leads the Data, Technology and Digital Transformation team that delivers key services across the TIO, including systems, platform and hardware management and support, insight delivery through reports, datasets and analysis, cybersecurity and data and IT governance and delivery of key strategic and operational projects and change for both internal and external stakeholders.

Ben has experience working in data, technology and corporate services leadership roles in federal government and not-for-profits organisations across a range of sectors, including Defence, aviation, water data management and charity regulation and financial complaints.

With qualifications in technology, Ben’s focus is identifying and articulating opportunities and the desired outcomes across the organisation, and designing and delivering value through fit-for-purpose solutions and service offerings.

Michael has held senior roles in government, including serving as Australia’s Attorney-General (1993-1996). He has also held the roles of Secretary-General of the Law Council of Australia, Commissioner for the Australian Skills Quality Authority and Chair of Australian Catholic Safeguarding Limited.

He is an Emeritus Professor of Law at the Queensland University of Technology, Chief Adjudicator on the Alcohol Beverages Advertising Code adjudication panel, Chair of Way Forward Debt Solutions, and President of the Community Broadcasting Foundation. In 2012, Michael was appointed an Officer of the Order of Australia for distinguished service to law, education and human rights.

Glen is an experienced non-executive director, board chair, chair of audit risk and finance committees, professional services partner, CEO and Adjunct Professor. He is the current CEO of Diabetes Victoria where he provides strategic direction and leadership to reduce the impact of all types of diabetes on individuals, families, communities, health systems and society.

Glen also serves on several boards, including Victorian Legal Services Board & Commissioner, and The Royal Women’s Hospital. Previously he was a Senior Partner with PwC where he worked for 33 years, including 24 years as a Senior Partner. Glen held a range of leadership roles and has extensive experience in digital transformation, strategy, growth, commercial and financial management, risk and audit.

Glen is a Chartered Accountant and Graduate of the Australian Institute of Company Directors.

Mira is the Customer Experience Executive for Telstra Corporation Limited. Mira has worked in the telecommunications industry for 30 years, across several major international brands, with experience in product management, development, designing and improving end to end customer experiences.

Dana is the manager of Legal Aid NSW's Consumer Law practice group. As a social justice lawyer, she helps the most vulnerable people in NSW access their consumer protection rights in credit, insurance and general consumer protection matters.

Dana is a non-executive director of the Ecstra Foundation and is a Consumer Panel Member for the Australian Financial Complaints Authority. She is also Co-Chair of the Law Council of Australia’s Consumer Law Committee and represents Legal Aid NSW on Australian Securities & Investments Commission's Consumer Consultative Panel.

Julie has more than 25 years’ experience as a lawyer and policy consultant in the health, disability and not-for-profit sectors, specialising in governance and risk. She currently chairs the Boards of AVI and Maluk Timor Australia and is a Director of The Sunrise Project Australia.

Julie’s previous Board roles have included Chair of Autism Spectrum Australia, Deputy Chair of Plan International Australia, Deputy Chair of the Australian Research Integrity Committee, and independent Board member of the Royal Australian and New Zealand College of Obstetricians and Gynaecologists. She has a particular interest in global health and governance having worked with the United Nations Development Programme and other organisations on projects relating to public health and HIV/AIDS in more than 20 countries in Asia, the Pacific, Africa and Eastern Europe.

Maha has had a career-long history promoting competition and the benefits of technology to deliver better results for all consumers in the telecommunications industry. This has been over 30 years, firstly as a Government regulator, then via a new entrant (Macquarie Telecom) and then to drive competition through the NBN campaign at Optus.

Thu-Trang began her career as a commercial and information technology lawyer. She has since combined her social justice values, strategic leadership, and regulatory expertise in private and public sector organisations in Australia and overseas over the past two decades.

Thu-Trang also serves as a Commissioner on the Victorian Liquor Commission, and serves as a Board Director with auDA, Good Shepherd Australia New Zealand, the Victorian Interpreting and Translating Service Language Loop, and is a member of the Scanlon Foundation Institute of Ethics Committee. She has also held executive roles in regional and state peak NFP organisations and was previously a Commissioner on the Victorian Building Authority Board.

Peter was previously the co-Chief Executive Officer of Financial Counselling Australia, the national peak body for the financial counselling sector. He has held a number of positions including Australian Financial Complaints Authority (AFCA) General Insurance Panel.

Peter formerly worked as a consultant at Knowmore Legal Service on the National Redress Scheme for survivors of institutional child sexual abuse and was previously a Director of the Energy and Water Ombudsman Victoria and former Independent Chair of the Consumer Advisory Panel at AFCA.

Matt has deep experience across the communications and technology sectors having held leadership roles including as Senior Adviser to a Federal Minister, executive at an ASX listed technology firm, Director at the ACCC and as strategic consultant to tech platforms. He is currently leading a multi-University/industry research grant focussed on AI opportunities for Australia. He is also a non-executive director of EcoMarkets Australia and chairs the McClelland Sculpture Park & Gallery.