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Independent Review

The Telecommunications Industry Ombudsman is committed to working effectively to meet the needs of consumers, its members and the telecommunications industry as a whole.

In 2014, the Telecommunications (Consumer Protection and Service Standards) Act 1999 was amended to include section 133A, which requires an independent review of the Telecommunications Industry Ombudsman Scheme to be conducted every five years. The first independent review took place in 2017.

The legislation requires the review to:

  • be conducted by a person who is independent of the Telecommunications Industry Ombudsman and the telecommunications industry
  • include public consultation as well as consultation with the ACMA and the Telecommunications Industry Ombudsman 
  • be given to the Telecommunications Industry Ombudsman who must give a copy to the Minister and publish the report on the Telecommunications Industry Ombudsman’s website.