Telecommunications Industry Ombudsman
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Telecommunications Industry Ombudsman
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Work with us

Join a purpose-driven team committed to fairness, helping consumers, and delivering high-quality service in an inclusive, flexible workplace.

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Explore career opportunities

We are always on the lookout for passionate and engaging individuals who want to be part of a team, and who believe in providing a high standard of service to consumers.

Explore our job opportunities and join our mission to make a difference in the lives of consumers by providing free, fair, and independent help for phone and internet complaints.

If you don't see a position that suits your skills and experience, we'd still love to hear from you. If you'd like to be considered for future opportunities, please send your resume and a brief introduction to [email protected].

A culture that works for you

We are an equal-opportunity employer and we are committed to providing an inclusive, accessible, and safe work environment for everyone.

  • Wellness and support

    We offer resources and support to help you prioritise your physical and mental health, including sit-to-stand desks, flu vaccinations, an employee assistance program, and flexible work options.

  • Reward and recognition

    We believe in acknowledging and celebrating our employees' hard work and achievements. We also offer targeted individual Performance Development Plans to support individual career growth.

  • Flexibility

    We offer hybrid and remote work options to help you stay connected and productive, with monthly TIO Community Days to bring everyone together.

  • Benefits

    We offer perks to help you feel and do your best, including a CBD office with end-of-trip facilities, 28 days’ annual leave, and additional options like study and blood donor leave.

Life at the TIO

Get a feel for what it’s like to work at the TIO, from our inclusive culture and supportive teams to the meaningful work we do every day. Hear from our people and see how we create a workplace where everyone can thrive. Follow us on LinkedIn to discover more about #LifeatTIO.

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Our values

  • Fairness

    We are impartial, transparent and accessible. We communicate openly and clearly so that everyone can participate effectively to achieve our purpose.

  • Integrity

    We are accountable for what we say and do. We conduct ourselves professionally, listen and welcome diversity.

  • Excellence

    We strive to learn and continually improve. We deliver high quality and timely services.

  • Collaboration

    We embrace diverse backgrounds, ideas, opinions and knowledge and grow from our collective experiences.

LGBTQ+ inclusion at the TIO

The TIO is an equal opportunity employer committed to providing a safe and inclusive working environment that embraces LGBTQ+ diversity.

We are a proud member of Pride in Diversity.

Our employee-led LGBTQ+ network, Proud @ TIO, actively promotes LGBTQ+ inclusion by:

  • Providing a welcoming and inclusive network of proud LGBTQ+ individuals
  • Facilitating regular training on LGBTQ+ related issues
  • Commemorating days of significance
  • Providing confidential contacts and dedicated grievance officers trained by Pride in Diversity
  • Advocating for positive changes to policies and employee entitlements

The TIO is an inclusive organisation that works to ensure all employees can bring their truest selves to work. The actions we take to foster this inclusivity are ongoing.

Recent examples include marching in the Midsumma Pride March and running a community stall at Midsumma Carnival in January and February 2026. In November 2025, we partnered with Pride in Diversity to provide inclusive language during Trans Awareness Week.

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