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Career at the TIO

At the TIO we are always on the lookout for passionate and engaging individuals who want to be part of a team and believe in providing a high standard of service. If you are interested in working with us, you can view our opportunities or expressions of interest below.


Position Grade: Type Term Vacancy Status PD

Assistant Ombudsman - Early Resolution

6 Full-time Permanent Apply via Seek TIO - AO ER Position Description (30.10.19).pdf

Early Resolution Officer

1 Part/Full-time

6 Month Temp

(Potential for Perm)

Expressions of interest

PD - Grade 1 - Early Resolution Officer.pdf
Dispute Resolution Officer 2 Full-time



Expressions of interest

PD - Grade 2 - Dispute Resolution Officer.pdf

Improvement Lead

5 Full-time Permanent Apply via Seek PD - Improvement Lead G5 - Nov 2019.pdf

Improvement Specialist

4 Full-time Permanent Apply via Seek PD - Improvement Specialist G4 - Nov 2019.pdf

Policy & Systemic Issues Specialist

4 Full-time Permanent Apply via Seek PD - Policy & Systemic Issues Specialist - Nov 2019.pdf

Senior Systemic Issues Investigator

3 Full-time Permanent Apply via Seek PD - Senior Systemics Issues Investigator G3 - Nov 2019.pdf

Please contact our People & Culture Team for any questions via

Wellness Initiatives

We are always developing our support for the health and well-being of our people and adapting to feedback on what would make the Telecommunications Industry Ombudsman a better place to work. Currently our wellness offerings include:

  • Sit to stand desks for every employee
  • Subsidised on-site neck and shoulder massages
  • Fresh fruit delivered twice a week
  • Flu vaccinations
  • Comprehensive EAP program

Employee Assistance Program

Free and confidential support that provides lifestyle and coaching services for you AND your family. In addition to personal counselling through Employee Assist, you can access five other streams including, career, money, lifestyle, conflict and manager assist.

Social Committee

Our Social Committee promotes a positive social well-being for all employees through a range of diverse events and activities. There is a yearly calendar that has events such as social nights, footy tipping, competitions, charity events (e.g. RSPCA cupcake day) and a Christmas Party, all at no cost to you!

Generous Leave Provisions

Parental leave: For primary carers, 16 weeks paid for mothers giving birth and 11 weeks paid for partners. This is in addition to unpaid leave entitlements. Annual leave: 28 days annual leave (that’s 8 more than the National Employment Standards).

Salary packaging as a Rebatable Employer

As a not-for-profit organisation we are recognised as a ‘rebatable employer’ by the Australian Tax Office (ATO) which means we can offer salary packaging. This initiative can provide beneficial tax savings for many people. We offer general salary packaging, solutions cards and novated leasing of cars.

Reward and Recognition

We recognise great employee performance that’s in line with our values and also service recognition.

Green office

Close to Southern Cross Station, our light, bright office has a 4.5 star energy rating, bicycle cage access, three stream recycling waste program and an array of plants to promote health and well-being.

Books and Gifts Direct

A selection of books and gifts delivered once a fortnight to TIO for staff purchase at discounted price. A portion of each sale is donated to charity.