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As well as resolving consumer disputes we are also here to work with members to help improve their services and reduce the complaints they receive.

Joining the scheme

Find out how the TIO supports members and what a member’s obligations are.

Find out more about joining the TIO scheme

Industry Codes and Resources

Get familiar with the industry codes of practice, standards and rules telecommunications providers must legally comply with.

Read more about industry codes and standards

Who we work with

Find carriers and eligible carriage service providers who are members of the TIO scheme.

Search for a provider

Members portal

If you’re already a member, you can login to your portal here.

Go to the portal login