As well as resolving consumer disputes we are also here to work with members to help improve their services and reduce the complaints they receive.
Joining the scheme
Find out how the TIO supports members and what a member’s obligations are.
Industry Codes and Resources
Get familiar with the industry codes of practice, standards and rules telecommunications providers must legally comply with.
Who we work with
Find carriers and eligible carriage service providers who are members of the TIO scheme.
If you’re already a member, you can login to your portal here.