Our phone service will be limited for the Victorian public holiday on Friday 25 September 2026.

About us

Our purposeFree and fair help for your phone and internet complaints
Commitment to fairnessHow we ensure every complaint is handled impartially
Community engagementConnecting with and supporting diverse communities across Australia
Reconciliation Action PlanOur reconciliation journey with Aboriginal and Torres Strait Islander peoples
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Feedback about the TIO

People and GovernanceOur leadership, structure, and governing documents
Shaping the industryHow we shape better outcomes across the sector
Public recordConsumer stories, process, performance, member directory and independent oversight
Work with us
Media enquiries
Resources

Service provider directory

Phone and internet providers in Australia are required to be members of the TIO scheme. This list is a public Register of TIO scheme members.

Reminder: Before coming to us

First try to raise your problem with your provider, skipping this step adds five extra days to your case. Here's some tips for working with your provider.

Explore tips

Reminder: Before coming to us

Members