If you’ve already tried to resolve your complaint with your internet or phone provider you can make a complaint with us. Our process helps support residents and small businesses to settle disputes fairly.
Who we can help
If you’re a residential or small business customer or an account holder we can help you with your complaint.
What we can help with
Find out which complaints we are able to help you with.
What to expect
Get familiar with the complaints process and what to expect when you make a complaint.
Making a complaint for someone else
If you know someone who needs to make a complaint you can make a complaint on their behalf.
Help for people and businesses at risk
We offer support for residents and small businesses who are vulnerable or at risk.
Update an existing complaint
If you have an existing complaint you can update it with new or more information.