Help with compensation issues
When something goes wrong with your phone and internet services, it can disrupt your life or business and result in losing money.
The most common complaints involving compensation claims are about poor mobile coverage issues, phone or internet service quality issues or outages.
We look at compensation claims for:
- business loss
- loss of income
- costs of alternative services
- inconvenience.
When handling complaints involving claims for compensation, we may ask you or your provider for more information. This could include:
- what you were told by your telco and what you agreed to
- the impact the issue has had on you or your business
- communications you’ve received and steps your provider has taken to address the problem
- coverage maps
- the duration and cause of the problem.
We also take provider obligations into account, including telco-specific rules and the Australian Consumer Law.
More information about compensation issues
Read our Good Industry Practice Guide for compensation