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Other complaint bodies

The TIO is one of many organisations across Australia that can help you with a problem you have with a product or service; 

Parliamentary Ombudsman offices:

Commonwealth Ombudsman

Deals with complaints about the administrative actions of Australian Government departments and agencies.

Ombudsman for the Northern Territory

Takes complaints about Northern Territory government departments and agencies.

Ombudsman South Australia

Deals with complaints about South Australian government departments, statutory authorities and local governments.

Ombudsman Tasmania

Deals with complaints about the administrative actions of government departments, councils and public authorities (the Ombudsman Tasmania is also the Energy Ombudsman Tasmania).

Ombudsman Western Australia

Deals with complaints about Western Australian government departments, statutory authorities and local governments.

NSW Ombudsman

Deals with complaints about NSW government departments, statutory authorities and local governments.

Queensland Ombudsman

Deals with complaints about Queensland government departments, statutory authorities and local governments.

Victorian Ombudsman

Deals with complaints about Victorian government departments, most statutory authorities and local government.

Other industry complaint resolution bodies:

Australian Direct Marketing Association

Industry association that develops a code of practice for direct marketing.

Energy and Water Ombudsman NSW

Government approved dispute resolution scheme for New South Wales electricity and gas customers, and some water customers.

Energy and Water Ombudsman (Victoria)

Has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.

Energy and Water Ombudsman (South Australia)

An independent service that can investigate and resolve disputes between electricity, gas and water retailers and distributors and their customers.

Energy and Water Ombudsman (Queensland)

A free, fair and independent dispute resolution service if you are unable to resolve a complaint with your electricity, gas or water supplier.

Energy Ombudsman (Tasmania)

A free, fair and independent dispute resolution service for electricity and natural gas consumers who have been unable to resolve a complaint with their energy retailer or distributor.

Australian Financial Complaints Authority

A free service that resolves disputes between consumers and financial services providers.

Public Transport Ombudsman (Victoria)

Deals with complaints about Victorian public transport that members of the community have been unable to resolve directly with the public transport operators.

Australian and New Zealand Ombudsman Association (ANZOA)

Established in 2003, ANZOA is a professional association and the peak body for Ombudsman services in Australia and New Zealand.

ANZOA's members are individual Ombudsman offices working in not-for-profit industry-based, parliamentary and other statutory offices, which meet accepted high standards of independence, impartiality and effectiveness and observe the Benchmarks for Industry-Based Customer Dispute Resolution (CDR Benchmarks).

Through the Ombudsman’s membership of ANZOA, our staff benefit from the professional development opportunities offered by participation in ANZOA’s interest groups, for staff who perform similar roles. More information can be found on ANZOA's website.

Financial Counselling Australia

Financial Counselling Australia (FCA) is the peak body for financial counsellors in Australia. They provide information, support and advocacy to people in financial difficulty.

Call the National Debt Helpline on 1800 007 007


Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

Call the 24-Hour Crisis Support on 13 11 14

The Australian Competition and Consumer Commission's Consumer and Business Directory

The Consumer and Business Directory provides a one stop shop of links and contacts for consumers and small businesses. It is a database of contact details of organisations that provide assistance or advice to individuals and small businesses.

Government bodies:

Access Canberra (ACT)

Support a safe and liveable city through ensuring regulatory protections across a range of industries and strive to give Canberrans back time through providing connected, easy, and simple services and transactions regardless of the service channel chosen – online/digitally, by phone and in-person. 

Australian Competition and Consumer Commission

Promotes competition and fair trade in the marketplace to benefit consumers, businesses and the community.

Australian Communications and Media Authority

A government agency responsible for the regulation of broadcasting, the internet, radio communications and telecommunications.

Australian Cyber Security Centre (ACSC)

The Australian Cyber Security Centre (ACSC) within ASD leads the Australian Government's efforts on national cyber security. Read more on ACSC's checking your email account security guide.

Consumer Affairs (NT)

Aims to promote and regulate responsible business conduct through the administration of a regulatory system that protects consumer interests.

Consumer Affairs Victoria

Victoria’s consumer affairs regulator. Its purpose is to help Victorians be responsible and informed traders and consumers.

Consumer and Business Services (SA)

Supports the Commissioner for Consumer Affairs to fulfil the statutory obligations set out in the Fair Trading Act 1987

Consumer, Building and Occupational Services (TAS)

A business unit of the Department of Justice in the Tasmanian government, they work towards a fair, just and safe Tasmania through the delivery of equitable, efficient and effective consumer, building and occupational regulation.

Department of Infrastructure, Transport, Regional Development, Communications and the Arts

The Department provides an environment in which all Australians can access and benefit from communications services, creative experiences and culture.

Department of Commerce (WA)

Works with the community to ensure high standards of safety and protection for workers and consumers, and promotes and fosters innovative industries, science and enterprise.

Esafety Commissioner

eSafety has powers relating to cyberbullying, image-based abuse, and illegal and harmful online content.

Fair Trading (NSW)

Safeguards the rights of all consumers and advises business and traders on fair and ethical practice.

Fair Trading (QLD)

Undertakes and coordinates statewide compliance and enforcement activities to promote a competitive, fair and informed marketplace.

Telecommunications industry bodies and associations:

Australian Mobile Telecommunications Association

The peak industry body representing Australia’s mobile telecommunications industry.

Communications Alliance Ltd

Communications Alliance is the primary telecommunications industry body in Australia.

Internet Industry Association (IIA)

Policy, advocacy and representation for Australian internet businesses. 

Communications Compliance

Independent body that oversees telco compliance with the Telecommunications Consumer Protections Code 2015.

Consumer organisations:

Australian Communications Consumer Action Network

Peak body that represents all consumers on communications issues including telecommunications, broadband and emerging new services.


Independent consumer organisation.