Other complaint bodies
The TIO is one of many organisations across Australia that can help you with a problem you have with a product or service;
Parliamentary Ombudsman offices:
Deals with complaints about the administrative actions of Australian Government departments and agencies.
Takes complaints about Northern Territory government departments and agencies.
Deals with complaints about South Australian government departments, statutory authorities and local governments.
Deals with complaints about the administrative actions of government departments, councils and public authorities (the Ombudsman Tasmania is also the Energy Ombudsman Tasmania).
Deals with complaints about Western Australian government departments, statutory authorities and local governments.
Deals with complaints about NSW government departments, statutory authorities and local governments.
Deals with complaints about Queensland government departments, statutory authorities and local governments.
Deals with complaints about Victorian government departments, most statutory authorities and local government.
Other industry complaint resolution bodies:
Industry association that develops a code of practice for direct marketing.
Has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
An independent service that can investigate and resolve disputes between electricity, gas and water retailers and distributors and their customers.
A free, fair and independent dispute resolution service if you are unable to resolve a complaint with your electricity, gas or water supplier.
Energy Ombudsman (Tasmania)
A free, fair and independent dispute resolution service for electricity and natural gas consumers who have been unable to resolve a complaint with their energy retailer or distributor.
A free service that resolves disputes between consumers and financial services providers.
Deals with complaints about Victorian public transport that members of the community have been unable to resolve directly with the public transport operators.
Established in 2003, ANZOA is a professional association and the peak body for Ombudsman services in Australia and New Zealand.
ANZOA's members are individual Ombudsman offices working in not-for-profit industry-based, parliamentary and other statutory offices, which meet accepted high standards of independence, impartiality and effectiveness and observe the Benchmarks for Industry-Based Customer Dispute Resolution (CDR Benchmarks).
Through the Ombudsman’s membership of ANZOA, our staff benefit from the professional development opportunities offered by participation in ANZOA’s interest groups, for staff who perform similar roles. More information can be found on ANZOA's website.
Financial Counselling Australia (FCA) is the peak body for financial counsellors in Australia. They provide information, support and advocacy to people in financial difficulty.
Call the National Debt Helpline on 1800 007 007
Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.
Call the 24-Hour Crisis Support on 13 11 14
The Consumer and Business Directory provides a one stop shop of links and contacts for consumers and small businesses. It is a database of contact details of organisations that provide assistance or advice to individuals and small businesses.
Support a safe and liveable city through ensuring regulatory protections across a range of industries and strive to give Canberrans back time through providing connected, easy, and simple services and transactions regardless of the service channel chosen – online/digitally, by phone and in-person.
Promotes competition and fair trade in the marketplace to benefit consumers, businesses and the community.
A government agency responsible for the regulation of broadcasting, the internet, radio communications and telecommunications.
The Australian Cyber Security Centre (ACSC) within ASD leads the Australian Government's efforts on national cyber security. Read more on ACSC's checking your email account security guide.
Aims to promote and regulate responsible business conduct through the administration of a regulatory system that protects consumer interests.
Victoria’s consumer affairs regulator. Its purpose is to help Victorians be responsible and informed traders and consumers.
Supports the Commissioner for Consumer Affairs to fulfil the statutory obligations set out in the Fair Trading Act 1987
A business unit of the Department of Justice in the Tasmanian government, they work towards a fair, just and safe Tasmania through the delivery of equitable, efficient and effective consumer, building and occupational regulation.
The Department provides an environment in which all Australians can access and benefit from communications services, creative experiences and culture.
Works with the community to ensure high standards of safety and protection for workers and consumers, and promotes and fosters innovative industries, science and enterprise.
eSafety has powers relating to cyberbullying, image-based abuse, and illegal and harmful online content.
Safeguards the rights of all consumers and advises business and traders on fair and ethical practice.
Undertakes and coordinates statewide compliance and enforcement activities to promote a competitive, fair and informed marketplace.
Telecommunications industry bodies and associations:
The peak industry body representing Australia’s mobile telecommunications industry.
Communications Alliance is the primary telecommunications industry body in Australia.
Policy, advocacy and representation for Australian internet businesses.
Independent body that oversees telco compliance with the Telecommunications Consumer Protections Code 2015.
Peak body that represents all consumers on communications issues including telecommunications, broadband and emerging new services.
Independent consumer organisation.