Other complaint bodies

Deals with complaints about the administrative actions of Australian Government departments and agencies.

Visit the website

Deals with complaints about NSW government departments, statutory authorities and local governments.

Visit the website

Deals with complaints about Victorian government departments, most statutory authorities and local government.

Visit the website

Deals with complaints about Queensland government departments, statutory authorities and local governments.

Visit the website

Deals with complaints about South Australian government departments, statutory authorities and local governments.

Visit the website

Deals with complaints about Western Australian government departments, statutory authorities and local governments.

Visit the website

Takes complaints about Northern Territory government departments and agencies.

Visit the website

Deals with complaints about the administrative actions of government departments, councils and public authorities (the Ombudsman Tasmania is also the Energy Ombudsman Tasmania).

Visit the website

A free service that resolves disputes between consumers and financial services providers.

Visit the website

Government approved dispute resolution scheme for New South Wales electricity and gas customers, and some water customers.

Visit the website

Has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.

Visit the website

A free, fair and independent dispute resolution service if you are unable to resolve a complaint with your electricity, gas or water supplier.

Visit the website

An independent service that can investigate and resolve disputes between electricity, gas and water retailers and distributors and their customers.

Visit the website

A free, fair and independent dispute resolution service for electricity and natural gas consumers who have been unable to resolve a complaint with their energy retailer or distributor.

Visit the website

Industry association that develops a code of practice for direct marketing.

Visit the website

Deals with complaints about Victorian public transport that members of the community have been unable to resolve directly with the public transport operators.

Visit the website

Established in 2003, ANZOA is a professional association and the peak body for Ombudsman services in Australia and New Zealand.

ANZOA's members are individual Ombudsman offices working in not-for-profit industry-based, parliamentary and other statutory offices, which meet accepted high standards of independence, impartiality and effectiveness and observe the Benchmarks for Industry-Based Customer Dispute Resolution (CDR Benchmarks).

Through the Ombudsman’s membership of ANZOA, our staff benefit from the professional development opportunities offered by participation in ANZOA’s interest groups, for staff who perform similar roles.

Visit the website.

Financial Counselling Australia (FCA) is the peak body for financial counsellors in Australia. They provide information, support and advocacy to people in financial difficulty.

Call the National Debt Helpline on 1800 007 007

Visit the website

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

Call the 24-Hour Crisis Support on 13 11 14

Visit the website

The Consumer and Business Directory provides a one stop shop of links and contacts for consumers and small businesses. It is a database of contact details of organisations that provide assistance or advice to individuals and small businesses.

Vsit the website

Support a safe and liveable city through ensuring regulatory protections across a range of industries and strive to give Canberrans back time through providing connected, easy, and simple services and transactions regardless of the service channel chosen – online/digitally, by phone and in-person.

Visit the website

Promotes competition and fair trade in the marketplace to benefit consumers, businesses and the community.

Visit the website

The Australian Cyber Security Centre (ACSC) within ASD leads the Australian Government's efforts on national cyber security.

Read more on ACSC's checking your email account security guide.

Visit the website

Aims to promote and regulate responsible business conduct through the administration of a regulatory system that protects consumer interests.

Visit the website

Victoria’s consumer affairs regulator. Its purpose is to help Victorians be responsible and informed traders and consumers.

Visit the website

Consumer and Business Services (CBS), a division of the South Australian Government’s Attorney-General’s Department, works to protect consumers, support and regulate business and record significant life events for South Australians.

Visit the website

A business unit of the Department of Justice in the Tasmanian government, they work towards a fair, just and safe Tasmania through the delivery of equitable, efficient and effective consumer, building and occupational regulation.

Visit the website

The Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is a major Australian Government agency.

It is responsible for designing and delivering policies, programs, and infrastructure projects that connect communities, support economic growth, and enrich the cultural and creative life of Australians.

Visit the website

Works with the community to ensure high standards of safety and protection for workers and consumers, and promotes and fosters innovative industries, science and enterprise.

Visit the website

eSafety has powers relating to cyberbullying, image-based abuse, and illegal and harmful online content.

Visit the website

Safeguards the rights of all consumers and advises business and traders on fair and ethical practice.

Visit the website

Undertakes and coordinates statewide compliance and enforcement activities to promote a competitive, fair and informed marketplace.

Visit the website

The peak industry body representing Australia’s mobile telecommunications industry.

Visit the website

The Australian Telecommunications Alliance (ATA) is the peak body of the Australian telecommunications industry.

Visit the website

Policy, advocacy and representation for Australian internet businesses.

Visit the website

Peak body that represents all consumers on communications issues including telecommunications, broadband and emerging new services.

Visit the website

Independent Australian consumer advocacy group that reviews products and services to help people make informed choices.

Visit the website