Making a complaint for someone else
The TIO is a free service that is easy for consumers to use themselves. However, consumers can also choose someone else to represent them, such as a friend, family member or financial counsellor.
To make a complaint on behalf of another person or a small business, you will need their authorisation. The account holder must sign a TIO Authorisation Form, which gives you the authority to share and receive information about the complaint and make decisions about how it is resolved.
For residential customers
- Download form: Authorisation of representatives – Individual
Sole traders with an account registered under their personal name should use the residential customer form.
For small business customers
- Download form: Authorisation of representatives – Business
How to return the form
Return your completed and signed form by: