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Independent Review 2022

The Telecommunications Industry Ombudsman (TIO) has appointed Queen Margaret University from Edinburgh, Scotland to conduct its independent five-year review. As part of this review, Queen Margaret University is conducting a public consultation.

Both the TIO and Queen Margaret University would be grateful if you could take the time to complete the questions in the consultation paper linked below. The issues contained within this consultation paper are based primarily upon the Australian ‘Benchmarks for Industry Based Customer Dispute Resolution’. The Board of TIO determined that this review should not consider the TIO’s complaint handling technology nor its funding structure. Please note that you need only answer questions where you have a view or opinion you wish to provide. The answer boxes will expand as you complete the questions. 

Please send the completed consultation paper to by close of business 15 May 2022.

It is the policy of the TIO that it should be as transparent as possible at all times. Therefore, at the same time as the final Independent Review report is published, or shortly thereafter, the TIO will publish all submissions received by Queen Margaret University as part of this consultation. You may wish to take this into consideration when completing the form. 

If you wish to keep your submission confidential, please indicate this on your response.