We are aware of a cyber incident that has impacted iiNet customers across Australia. If you have been impacted, or you are unsure if you are impacted, here is where to find what to do, how we can help and updates you need to know.
iiNet cyber incident
19 August 2025
Contact iiNet first
iiNet customers can find the latest information on the breach at Information on cyber incident
Dedicated iiNet support line, open 8:30am - 5:30pm, Monday - Friday: 1300 861 036
If you still need help, contact us
If you are having difficulty reaching iiNet or are unhappy with its response, you can make a complaint to us.
Call us on 1800 062 058 or use our online complaint form. You can use an interpreter, including Auslan or the National Relay Service. If you prefer, you can also make a complaint by email fax or post.
How we can help
We can consider your complaint and give you information that may help you.
We will send your complaint to iiNet and ask them to work with you on a resolution. Most complaints are resolved this way. If your complaint is still not resolved after this, get back in touch with us.
Where cyber incidents happen, we expect providers to quickly investigate and tell consumers what information has been exposed. We expect you to be given the information you need to protect yourself as early as possible.
You can find more information on our approach to complaints involving cyber incidents in our guidance about privacy complaints detailed in Help with privacy issues.
Information on the iiNet cyber incident
Read Information on cyber incident for updates from iiNet.
Where else to go for more information
See below for information on when to replace your driver’s license or passport, and advice on protecting yourself from other organisations that may be able to help.
Replacing your driver’s licence
Passport information
Other organisations
Office of the Australian Information Commissioner
Credit and identity monitoring companies
Questions?
For more information, email[email protected]
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