Mobile phone

Our Consumer Panel meets at least twice a year to discuss the unique issues affecting telco consumers and what we can do to help them.

Quarter 3 data released today by the Telecommunications Industry Ombudsman (TIO) shows complaint numbers are steady, but financial hardship and small business complaints have increased.

From 1 July 2025, updated Complaint Handling Procedures will come into effect that enhance fairness in our complaint handling. The changes follow recommendations from the TIO 2022 Independent Review.

When you’re experiencing financial hardship and finding it challenging to keep on top of your phone and internet bills, extra support and flexibility from your telco provider is vital.

Through our experience helping consumers experiencing financial difficulties resolve complaints with their telco, we’ve come up with some tips to help you get the support you need.

The Telecommunications Industry Ombudsman (TIO) made a submission to the Australian Communications and Media Authority's consultation on proposed new rules to protect telco consumers experiencing domestic, family and sexual violence (DFSV).

The Telecommunications Industry Ombudsman (TIO) is calling for stronger telco obligations to ensure victim-survivors of domestic, family and sexual violence (DFSV) are treated fairly, safely and consistently across the telecommunications sector.

The Telecommunications Industry Ombudsman’s (TIO’s) submission to Stage 3 of Communications Alliance’s Telecommunications Consumer Protections Code (TCP Code) Review acknowledges improvements and calls for stronger community safeguards.

The Telecommunications Industry Ombudsman (TIO) made a submission to Stage 3 of the Review of the Telecommunications Consumer Protections (TCP) Code. As part of the review, Communications Alliance has sought feedback from stakeholders on a draft version of the Code.

Cyclone Alfred could impact your phone and internet services. We’ve put together some information to support you if you are impacted.

The Telecommunications Industry Ombudsman (TIO) encourages legislators to keep working towards a fit-for-purpose universal obligation that supports all Australians having access to mobile as an essential service.