Flooding in NSW could impact your phone and internet services. We’ve put together some information to support you if you are impacted.
NSW floods and your phone and internet services
23 May 2025
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How we can help
The TIO is not an emergency service. Please call 000 if you need emergency assistance.
We can help people and small businesses if you can’t fix your phone or internet service problem with your telco, or you have tried to get through to your telco and couldn’t reach them. Contact our natural disaster line on 1800 046 686,03 8600 8308 or make a complaint online.
We can help with:
- if there is an urgent safety or medical risk, looking at how to keep you connected to internet or mobile services
- seeking information about when your services will be working again
- difficulty paying for your telco services
- disputes about contracts or billing where you can no longer use your service
- many other telco problems you may encounter, visit What we can help with to check.
More information
- NSW Government – Flood recovery information and latest updates
- NSW Minister for Emergency Services – Communities urged to remain on high alert as flood emergency continues
- State Emergency Service NSW – Plan and prepare for a flood
Questions?
For more information, email[email protected]
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