Network outages in NSW, QLD and WA

The TIO is aware of outages impacting customers in New South Wales and Queensland due to weather events. Outages have also been reported at locations in Western Australia. Services impacted include mobile and internet.

The role of the Telecommunications Industry Ombudsman is to handle disputes. If you are in an emergency situation or require medical assistance, please call 000.

How we can help

If you have contacted your provider and are unhappy with the response, you can make a complaint with the Telecommunications Industry Ombudsman.

If you have not contacted your provider, or are unable to contact them, we can forward your complaint to your provider on your behalf.

What if you experience a business loss as a result of an outage or fault?

Keep detailed records of the outage’s effect on your customers and business partners, and any losses incurred. For example, keep emails from customers who’ve had difficulty contacting you or making a purchase. To claim compensation for business loss, you will need to show steps taken to protect your business from the impacts of losing service.

Help with compensation issues

What the TIO can do if you experience business loss as result of an outage

We can consider a claim for financial loss caused by a breach of an obligation that a telco owes the consumer. To assess a claim, we would:

• Determine if there was a breach by the telco
• Assess if the breach caused the loss you are claiming
• Determine the amount of the loss
• We will also consider what a fair and reasonable outcome would be.
  

We will keep updating this page as soon as we have further information.

Last updated 4 July 2025