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Auslan

We have videos available about our service in Auslan. They explain who we are and what we do.

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How to make a complaint with the TIO
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How the TIO can help
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What the TIO can help with
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What to expect when you make a complaint
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What to expect when your complaint is not fixed

Booking an Auslan interpreter

If you are d/Deaf, hard of hearing, or use Auslan to communicate, you can book an appointment with us by requesting a call through our Auslan Video Interpreting Service. We will contact you with an Auslan interpreter using Microsoft Teams.

Access the National Relay Service (NRS)

If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:

Step 1

Contact us through your preferred NRS call channel detailed on NRS call numbers and links.

Step 2

Provide the NRS with our phone number 1800 062 058

For more information visit: About the National Relay Service

Make a complaint online

You can make a complaint online by using our online form.

Other ways to contact us

Read about other ways you can make a complaint with us about your unresolved phone or internet problem. 

Free, fair and independent help for phone and internet complaints.

The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community.
We pay our respects to Elders past and present, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land.