Media Release

The Telecommunications Industry Ombudsman (TIO) has released its FY25 Quarter 3 (Q3) complaints data, revealing a concerning upward trend in financial hardship complaints compared with the same period last year. Additionally, small business complaints continue to climb for the second consecutive quarter.

The Telecommunications Industry Ombudsman welcomes the appointment of Anika Wells as Minister for Communications.

The Telecommunications Industry Ombudsman (TIO) is calling for stronger telco obligations to ensure victim-survivors of domestic, family and sexual violence (DFSV) are treated fairly, safely and consistently across the telecommunications sector.

The Telecommunications Industry Ombudsman’s (TIO’s) submission to Stage 3 of Communications Alliance’s Telecommunications Consumer Protections Code (TCP Code) Review acknowledges improvements and calls for stronger community safeguards.

The Telecommunications Industry Ombudsman (TIO) encourages legislators to keep working towards a fit-for-purpose universal obligation that supports all Australians having access to mobile as an essential service.

Data released today by the Telecommunications Industry Ombudsman (TIO) reveals a surge in complaints between October and December 2024. Residential consumers and small businesses made 15,297 complaints to the TIO between October and December 2024, a 13 per cent increase compared to the previous quarter and a 5.6 per cent increase compared to the same period last year.

The Telecommunications Industry Ombudsman (TIO) welcomes the Government’s proposed reforms to the telco regulatory framework. These reforms will raise the bar for telco service delivery and better protect consumers.

The Telecommunications Industry Ombudsman (TIO) has welcomed the Federal Government’s announcement about the implementation of a mandatory SMS Sender ID Register.

Quarter 1 data released today by the Telecommunications Industry Ombudsman (TIO) has revealed that a third of complaints made by telco consumers to the TIO came back unresolved (from their telco) between July and September of 2024.

The Telecommunications Industry Ombudsman (TIO) welcomes today’s announcement from the Australian Competition and Consumer Commission (ACCC) that they have commenced proceedings in the Federal Court against Optus Mobile Ltd for alleged unconscionable conduct.