Network outages in NSW and QLD
02nd Jul 2025
Summary
The TIO is aware of significant outages impacting customers in New South Wales and Queensland due to weather events. Services impacted include mobile and internet.
The role of the Telecommunications Industry Ombudsman is to handle disputes.
If you are in an emergency situation or require medical assistance, please call 000.
How we can help
If you have contacted your provider and are unhappy with the response, you can make a complaint with the Telecommunications Industry Ombudsman.
If you have not contacted your provider, or are unable to contact them, we can forward your complaint to your provider on your behalf.
We can help you with compensation claims for the time you have been unable to use your service and disputes about your contract.
We will keep updating this page as soon as we have further information.