TIO welcomes ACMA decision to create stronger telco consumer protections

The TIO’s contributions to the TCP Code review consistently called for stronger protections, particularly around sales practices, affordability checks and fair treatment for people who may be vulnerable.

Quotes attributable to Ombudsman, Cynthia Gebert:

“The Australian community expect to be treated fairly and consistently no matter which telco provides their phone and internet service. The telco industry’s expertise has built a strong foundation for better rules. Now the time is right for the regulator to own and strengthen telco consumer protections.”

“The ACMA’s decision is an important move toward recognising the essential nature of phone and internet services. Clear, enforceable rules help prevent problems before they happen and reduce complaints. This is good for consumers and good for industry.”

“We recognise the effort the telco industry has put into proposing improvements to consumer protections. Many telcos are already doing the right thing, and now the new industry standard can play a stronger role ensuring all telcos meet those expectations.”

ENDS

Notes to Editors

For all media enquiries please contact the Media Team on 0437 548 540 or mediaenquiries@tio.com.au.

About the Telecommunications Industry Ombudsman (TIO)

The Telecommunications Industry Ombudsman provides a free and independent dispute resolution service for residential consumers and small businesses who have an unresolved complaint about their phone or internet service.

Consumers and small businesses can get in touch via the TIO website or 1800 062 058.