You’re invited to a conversation with the TIO: Responding to consumers in financial hardship

The Telecommunications Industry Ombudsman invites you to a free online event, “A conversation with the TIO: Responding to consumers in financial hardship” on Thursday 23 September at 11am (AEST) via Zoom.

Every year the TIO receives more than 2,300 complaints from consumers who are unable to pay their phone or internet bills due to financial hardship. The TIO’s Systemic Investigation Team looked into these complaints to shine a light on the consumer experience and challenges faced by telcos when dealing with consumers in financial hardship.

In this 30-minute webinar, we will share:

• The findings of our report
• Recommendations to telcos to help improve the consumer experience, and
• Tips for assisting consumers facing financial hardship Individuals, organisations, community groups and advocates who assist vulnerable consumers are encouraged to participate in the conversation.

To secure your place, register now.

Register here