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TIO complaint insights show Australians are losing time and money, and experiencing emotional distress due to telcos’ poor cancellation practices.

The recent Victorian bushfires left many communities without phone and internet services.

We offer dedicated help for people with phone and internet problems resulting from bushfires.

The latest Complaints Data Report (FY26 Quarter 1) from the Telecommunications Industry Ombudsman (TIO) reveals more people made compensation claims.

Quarter 1 data released today by the Telecommunications Industry Ombudsman (TIO) shows complaint numbers are steady, but more people made compensation claims.

If your team supports people directly who experience phone and internet problems, the TIO can help with a free webinar on issues your clients or community care about.

The Telecommunications Industry Ombudsman (TIO) welcomes the Australian Communications and Media Authority’s (ACMA’s) commitment to ensuring community safeguards for telco consumers are appropriate in the modern environment.

We are aware of a cyber incident that has impacted Dodo customers across Australia on 17 October 2025. Dodo, iPrimus and Commander customers may have experienced restricted access to email services while the issue was investigated.

If you have been impacted, here is what to do and how we can help.

If you’ve ever looked at your phone or internet bill and thought ‘this doesn’t seem right,’ you’re not alone. Billing complaints are one of the most common types of complaints we look at.

This article explains how the TIO helps with billing problems, what we expect telcos to do, and what you can do if something doesn’t add up.

We received a total of 57,592 complaints from consumers in the 2023-24 financial year. Residential consumers made 89 per cent of these complaints and 11 per cent were made by small businesses.

Complaints about mobile services increased to 25,739 complaints, a 4.4 per cent increase from 2023-24. Complaints about mobile services account for nearly half of all complaints.