Dodo cyber incident
If you have been impacted, here is what to do and how we can help.
Contact your provider
Dodo
Dodo customers can find the latest information on Dodo's support page
Contact Dodo: 1300 038 224
iPrimus
iPrimus customers can find the latest information on iPrimus’ support page
Contact iPrimus: 131 789
Commander
Contact Commander: 132 777
How we can help
When cyber incidents happen, we expect telcos to quickly investigate and tell consumers what information has been exposed. We expect you to be given the information you need to protect yourself as early as possible.
If you are having difficulty reaching your telco or are unhappy with the response, you can make a complaint to us.
Call us on 1800 062 058 or use our online complaint form. You can use an interpreter, including Auslan or the National Relay Service. If you prefer, you can also make a complaint by email fax or post.
We will send your complaint to your telco and ask them to work with you on a resolution.
Most complaints are resolved this way. If your complaint is still not resolved after this, get back in touch with us.
Find out more about our approach to complaints involving cyber incidents in Help with privacy issues
More information
See below for information on when to replace your driver’s license or passport, and other organisations that may be able to help.
Replacing your driver’s licence
Passport information
Other organisations
Office of the Australian Information Commissioner
Credit and identity monitoring companies