Dodo cyber incident

We are aware of a cyber incident that has impacted Dodo customers across Australia on 17 October 2025. Dodo, iPrimus and Commander customers may have experienced restricted access to email services while the issue was investigated. If you have been impacted, here is what to do and how we can help.

Contact your provider

Dodo

Dodo customers can find the latest information on Dodo's support page

Contact Dodo: 1300 038 224

iPrimus

iPrimus customers can find the latest information on iPrimus’ support page

Contact iPrimus: 131 789

Commander

Contact Commander: 132 777

How we can help

When cyber incidents happen, we expect telcos to quickly investigate and tell consumers what information has been exposed. We expect you to be given the information you need to protect yourself as early as possible.

If you are having difficulty reaching your telco or are unhappy with the response, you can make a complaint to us.

Call us on 1800 062 058 or use our online complaint form. You can use an interpreter, including Auslan or the National Relay Service. If you prefer, you can also make a complaint by email fax or post.

We will send your complaint to your telco and ask them to work with you on a resolution.

Most complaints are resolved this way. If your complaint is still not resolved after this, get back in touch with us.

Find out more about our approach to complaints involving cyber incidents in Help with privacy issues

More information

See below for information on when to replace your driver’s license or passport, and other organisations that may be able to help.

Replacing your driver’s licence

Victoria

New South Wales

Queensland

South Australia

Western Australia

The Northern Territory

Australian Capital Territory

Tasmania

Passport information

Australian Passport Office

Other organisations

ID Care

Office of the Australian Information Commissioner

ACCC Scamwatch

Credit and identity monitoring companies

Equifax

Illion

Experian