Quarter 1 2025-26 Complaints Data

Report highlights

The Australian community made 13,547 complaints, a slight increase of 1.1 per cent in complaints since last quarter. Residential consumers made 84.9 per cent of these complaints and 10.6 per cent came from small businesses.

Among the top 10 issues raised by consumers, five issues decreased since last quarter. The largest decrease was noted for intermittent service or drop outs, down by 16.1 per cent, followed by no phone or internet service, down by 14.6 per cent.  

The largest increase among the top 10 issues was non-financial loss compensation* claims which increased to a total of 997, up by 16.7 per cent since last quarter. 

Complaints involving financial hardship or repayment arrangement issues continue to increase, up by 9.6 per cent since last quarter. 

Mobile service complaints continue to rise despite overall numbers being stead, up by 5.9 per cent since last quarter to a total of 5,988 complaints.

*Excluding non-financial loss compensation related to privacy.

Key data summary

Complaints data

Demographics data

Complaints by location data

By clicking on a specific state, you can delve deeper into the insights and gain a better understanding of the complaints originating from that area. Not sure where your LGA is? Find out here WA, SA, TAS, QLD, VIC, NT, NSW.

Unresolved cases data

Escalated cases data

Complaint outcomes