Report

Quarter 2 data released today by the Telecommunications Industry Ombudsman (TIO) reveals a surge in complaints between October and December 2024.

Quarter 1 data released today by the Telecommunications Industry Ombudsman (TIO) has revealed that a third of complaints made by telco consumers to the TIO came back unresolved (from their telco) between July and September of 2024.

The Telecommunications Industry Ombudsman received a total of 56,718 complaints from consumers in the 2023-24 financial year, of which 88.3 per cent were made by residential consumers, and 11.7 per cent were made by small businesses.

In 2023-24, complaints and total contacts continued to decrease, following a four-year trend. The TIO received 56,718 complaints, a 14.6 per cent decrease from the previous year. However, enquiries increased by 22.6 per cent to 32,384. Telstra and Optus had the most enquiries, with Telstra’s increasing by 17.2 per cent and Optus’s by 23.8 per cent.

The Consumer Policy Research Centre’s (CPRC) report, commissioned by the Telecommunications Industry Ombudsman (TIO), shows there is a significant loss of trust across Australia in the ability of telcos to fix phone and internet problems when they occur.

Latest data from the Telecommunications Industry Ombudsman (TIO) reveals consumers and small businesses made 15,799 complaints between January and March 2024, an increase of 9.1 percent against the previous quarter.

Latest data from the Telecommunications Industry Ombudsman (TIO) reveals consumers and small businesses made 14,671 complaints between October and December 2023, an increase of 13.4 percent against the previous quarter.

Complaints from phone and internet consumers decreased 16.5 per cent in the last financial year ending 30 June 2023. In this period, consumers and small business made 66,388 complaints to the Telecommunications Industry Ombudsman, highlighted in the Annual Report 2022—23.

Complaints from phone and internet consumers decreased 16.5 per cent in the last financial year ending 30 June 2023. In this period, consumers and small business made 66,388 complaints to the Telecommunications Industry Ombudsman, highlighted in the Annual Report 2022—23.