Quarter 2 2024-25 Complaints Data

Report highlights

Residential consumers and small businesses made 15,297 complaints, a 13 per cent increase compared to the previous quarter and a 5.6 per cent increase compared to the same period last year.

Among the top 10 issues raised by consumers, nine issues registered increases in complaints compared to the previous quarter. The largest increase was noted for no phone or internet service which increased by 44.1 per cent.

The majority of 3G shutdown complaints received by the TIO were about problems with reliability of mobile services.

Complaints from small businesses increased 12.8 per cent during the reporting period ending four consecutive quarters of decline.

Complaints coming back unresolved by providers continued to climb, up 14.7 per cent from the previous quarter.

Key data summary

Complaints data

Demographics data

Complaints by location data

By clicking on a specific state, you can delve deeper into the insights and gain a better understanding of the complaints originating from that area. Not sure where your LGA is? Find out here WA, SA, TAS, QLD, VIC, NT, NSW.

Unresolved cases data

Escalated cases data

Complaint outcomes