Quarter 3 2025-26 Complaints Data

Report highlights

The financial implications of telco troubles stood out this quarter, with more people seeking compensation for financial loss and an increase in financial hardship complaints after a promising decline last quarter.

While overall complaint volumes were stable at 14,002, mobile complaints continued to climb, highlighting the emotional, safety and financial consequences of being without a reliable service.

A closer look at the rise in regional complaints showed the unique and sometimes amplified challenges people outside of major cities can face.

Key data summary

Complaints data

Demographics data

Complaints by location data

By clicking on a specific state, you can delve deeper into the insights and gain a better understanding of the complaints originating from that area. Not sure where your LGA is? Find out here WA, SA, TAS, QLD, VIC, NT, NSW.

Unresolved cases data

Escalated cases data

Complaint outcomes