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2023-24 Complaints Data

Help with data navigation

To view more data in detail or to view specific data, click on the 'Select Filters' button Select filters function on the top right corner of the dashboard. Click on the drop-down selection to select your desired data fields. Once you're done, click on the 'Clear Selected Filters' to remove all selected filters.

To open a report visual in focus mode, hover over the visual and select the Focus mode icon  .

Complaints by location data

By clicking on a specific state, you can delve deeper into the insights and gain a better understanding of the complaints originating from that area. Not sure where your LGA is? Find out here WA, SA, TAS, QLD, VIC, NT, NSW.

 

Complaint issues and keywords

Issues in complaints are recorded based on six broad categories that follow the lifecycle of a consumer’s relationship with their phone or internet provider. A single complaint can have more than one issue.

Help with data navigation

To view more data in detail or to view specific data, click on the 'Select Filters' button Select filters function on the top right corner of the dashboard. Click on the drop-down selection to select your desired data fields. Once you're done, click on the 'Clear Selected Filters' to remove all selected filters.

To open a report visual in focus mode, hover over the visual and select the Focus mode icon   .

 

Questions? 

For more information, email mediaenquiries@tio.com.au