You’re invited to a conversation with the TIO: Defending phone and internet accounts from fraudsters

The Telecommunications Industry Ombudsman invites you to a free online event, “A conversation with the TIO: Defending phone and internet accounts from fraudsters” on Thursday 16 December at 11am (AEST) via Zoom.

In the last financial year, the TIO received over 500 complaints from consumers who said they had fallen victim to fraud through their telco account. The TIO’s Systemic Investigation Team looked into these complaints to shine a light on the consumer experience and the challenges faced by telcos when defending phone and internet accounts from fraudsters.

In this 45-minute webinar, you will learn about:

• The findings of our report
• Recommendations to telcos and consumers to help improve account security, and
• Tips for assisting consumers affected by fraud

Find the report here

Individuals, organisations, community groups and advocates who assist vulnerable consumers are encouraged to participate in the conversation.

To secure your place, register now.

Register here