When people run out of options, they’ll often turn to local MPs or community organisations for help. To make sure we’re supporting those people in frontline community roles, we’re offering free online sessions with practical information and tools they can use every day.
Tools and guidance to support the community
Our free online sessions are tailored to what people need to best support their community. We offer practical guidance and real consumer insights to make it easier when supporting someone with a phone or internet problem.
We can cover:
- how the complaint process works
- when and how to refer someone to the TIO
- simple steps that can make it easier to resolve problems with a telco
- the rights of vulnerable consumers such as people impacted by financial hardship or family violence
- questions you’re regularly receiving from the community
- what to do when someone isn’t getting a response from their telco.
TIO’s community outreach presenter, Justin, said a key part of these sessions is helping organisations understand how to guide people to the right support.
“We work with people that are on the frontline supporting people every day,” he said. “Our role is to make sure people know there’s somewhere to go for help when they’ve run out of options.”