Join the call for a Digital Platforms Ombudsman

Digital platforms – like social media, search engines, email and streaming services – are now part of everyday life. We rely on them to stay connected, informed and get things done.

But when something goes wrong, people and small businesses cannot access the help they need to resolve their problem.

Tech giants have the resources and time to address these complaints, yet people are increasingly struggling to resolve their issues.

Right now, the Telecommunications Industry Ombudsman (TIO) cannot resolve complaints about digital platforms and online services – no one can.

We are calling on the Australian Government to expand the TIO into a Communications Ombudsman, to resolve complaints about both telco and digital platforms.

By sharing your story, we can change the narrative and show the Australian Government that we need strong consumer safeguards online.

Join the call today, and help win a fair, independent digital platforms ombudsman.

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