How we can help: Calls to Triple Zero not working

If you can’t call Triple Zero, we can help you, but first, make sure you’re safe. If you are in an emergency, look for immediate help through neighbours, local emergency services or community support networks. It’s also important to let your telco know as soon as you can.

Please contact your phone provider first

If you tried to call Triple Zero and could not get through, contact your provider to report the issue.

If you are an Optus customer and were affected by the Triple Zero failure on Thursday 18 September 2025, Optus can be contacted 24 hours a day until further notice on 1800 470 291. More information from Optus is available on their website.

If you need help, contact us

If you have a complaint about being unable to call Triple Zero and can't contact your provider, or you aren't satisfied with their response, contact us.

You can call us on 1800 062 058 or make a complaint online. You can also contact us using an interpreter, including Auslan or the National Relay Service. If you prefer, you can make a complaint by email fax or post.

How we can help

We send the complaint to your provider and ask them to address your concerns. We ask for a quicker response if you currently can’t access Triple Zero or you have other safety or health risks.

If your provider doesn’t fix the problem and you still need help, come back to us. We’ll consider what a fair and reasonable outcome looks like on a case-by-case basis and work with you and your provider on a resolution.

Ready to make a complaint?