Statement on ACMA Federal Court action against Red Telecom Pty Ltd
The Telecommunications Industry Ombudsman works with phone and internet providers to resolve complaints consumers make about their services. When these complaints cannot be resolved, the Ombudsman makes decisions that providers must comply with. When a telco fails to comply with the decisions of the Ombudsman the non-compliant telco is referred to the ACMA for further action.
As this matter is now before the Federal Court, the Telecommunications Industry Ombudsman will not provide further comment.
NOTES TO EDITORS
For all media enquiries please contact the Media Team on 0437 548 540 or email@example.com.
About the Telecommunications Industry Ombudsman
The Telecommunications Industry Ombudsman provides a free and independent dispute resolution service for consumers and small businesses who have an unresolved complaint about their phone or internet service. Consumers and small businesses should contact www.tio.com.au or 1800 062 058.
The Telecommunications Industry Sector
The Telecommunications industry regulators are the Australian Communications and Media Authority (ACMA) http://www.acma.gov.au Media enquiries to 02 9334 7719, 0434 652 063 or firstname.lastname@example.org and the Australian Competition and Consumer Commission (ACCC) https://www.accc.gov.au Media enquiries to 1300 138 917, email@example.com
Government and the regulators set policy and regulations for the telecommunications sector.
The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak communications consumer organisation representing individuals, small businesses and not-for-profit groups as consumers of communications products and services. http://accan.org.au/index.php Media enquiries to 0409 966 931 or 02 9288 4000.
The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community. We pay our respects to Elders past, present and emerging, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land.